Receptionist Volunteer

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ORGANIZATION: MARY & MARTHA HOUSE INC

As a Receptionist Volunteer, you will be the first point of contact for visitors and callers, providing exceptional customer service through phone, email, and in-person interactions. Your primary responsibilities will include answering incoming calls, addressing inquiries, and directing them to the appropriate department. You will also assist with general reception duties while ensuring a warm, welcoming environment for all individuals. One-on-one training will be provided by a staff member to ensure your success in this role.

Main Responsabilities:

Greet visitors warmly and assist with inquiries.
Answer and transfer incoming calls professionally.
Communicate with and message donors maintaining positive relationships.
Performing minor administrative duties such as making copies, scanning, sending emails, and organizing documents for efficient record-keeping.
Use Microsoft Excel and Teams to schedule and track donation pickups.
Perform data entry tasks accurately to support office operations.
Complete additional tasks assigned by management to support overall office functions.

Management reserves the right to modify or add to the duties of this position at any time.

Skills and Qualifications:

Strong communication skills, both verbal and written (multi-lingual is a plus).
Exceptional customer service skills and a friendly, approachable demeanor.
Follow all volunteer policies and procedures.
Ensure personal appearance is clean and professional.
Basic knowledge of Windows system and Microsoft Office 365 (Word, Excel, Teams).
Dependable and able to show up for volunteer shifts on time.
Commitment to volunteering for a consistent period or on agreed-upon days.
Ability to act collaboratively with other volunteers and staff.

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

5 Shifts

09:00 AM to 01:00 PM EST - FULL
Tuesday (weekly commitment required)
09:00 AM to 01:00 PM EST - FULL
Monday (weekly commitment required)
01:00 PM to 04:00 PM EST - FULL
Tuesday (weekly commitment required)
01:00 PM to 04:00 PM EST - FULL
Monday (weekly commitment required)
01:00 PM to 04:00 PM EST - FULL
Thursday (weekly commitment required)

More Shifts

2 More opportunities with MARY & MARTHA HOUSE INC

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About MARY & MARTHA HOUSE INC

Location:

312 S US Hwy 41, RUSKIN, FL 33575, US

Mission Statement

At Mary & Martha House, our mission is to offer a sanctuary of safety and support to women and their children who have experienced the profound challenges of domestic violence and homelessness. Guided by compassion and a commitment to restoring dignity and self-worth, we strive to empower survivors on their journey to healing and independence.

Description

Founded in 1982, Mary & Martha House has been helping women and families escape domestic violence & homelessness for 40 years. Mary & Martha House provides shelter and individualized case management for each woman to identify personal barriers and overcome them.

Mary & Martha House helps countless individuals every year. The financial impact of pulling a family out of homelessness and rebuilding their lives is exponential. There is a huge multiplier effect when you have families who can now send their children to school, and mothers who are confident and fully employed.

CAUSE AREAS

Homeless & Housing, Women

WHEN

We'll work with your schedule.

This opportunity has 5 shifts

WHERE

312 S US Hwy 41Ruskin, FL 33570

(27.71627,-82.43369)

DATE POSTED

May 21, 2025

SKILLS

Office Reception
Administrative Support
Customer Service
Data Entry
Basic Computer Skills

GOOD FOR

Teens
People 55+

REQUIREMENTS

Must be at least 15
Orientation or Training

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