Entrance 1 Information Desk Volunteer

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Intermountain Health/St. Mary's Regional Hospital volunteers provide customer service to make visitors feel welcome and that their medical needs are important. Volunteers provide directions to help navigate the hospital.

Assigned Duties:

• Greet the public, direct visitors and patients to hospital departments and answer questions.
• Answer phones and transfer calls to patient rooms and departments.
• Look up patient room numbers on the computer for callers, florists and visitors.
• Pick up and deliver the patient's mail from the Mail Room.
• Deliver patients mail, flowers and personal items.
• Deliver newspapers (Tuesday-Sunday) to departments and the Mail Room.
• Assist patients and visitors by taking them to destination within the hospital when necessary.
• Assist patients with ambulatory issues to acquire a wheelchair.
• Locate vacant wheelchairs and place in the storage area by the front desk.

Requirements:

• Must pass criminal background check and complete hospital health screening.
• Complete hospital orientation and position training.
• Represent the hospital core values and mission.
• Maintain patient confidentiality.
• Be courteous and respectful toward patients, visitors , staff and volunteers.
• Able to follow directions.
• Able to adapt to a changing environment.
• Able to work without supervision.
• Ability to read and comprehend information.
• Ability to speak pleasantly on the phone.
• Ability to problem solve.
• Possess basic computer skills.
• Customer service experience.

Physical Requirements:

• Sitting: 40-50%
• Walking: 40-50%
• Pushing Patients in wheelchairs: 25%
• Lifting: No more than 10lbs.

Days and Times Available:

• Monday -Friday: 7:30am and noon to 4:30 pm
• Saturday/Sunday: Flexible shifts between 7:00am to 7:00pm