Broken Tail Rescue - Intake Coordinator

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Broken Tail Rescue (BTR) - Intake Coordinator

Do you love cats and logistics? Broken Tail Rescue is seeking a detail-oriented volunteer to coordinate the arrival of cats into our adoption program. You’ll manage the behind-the-scenes steps that help cats transition smoothly into care at PetSmart, including intake planning, vetting, and record-keeping.

This role offers flexible hours and doesn’t require a set weekly shift, but you should be able to visit PetSmart about once a week. Some weekday availability is essential-brief phone calls and message replies (e.g., 20 minutes every other evening) are typically enough. Weekend-only availability won’t be sufficient, as timely communication is key. Most intakes are scheduled in advance, though occasional last-minute changes may arise.

Core Responsibilities

• Plan and coordinate intakes: Communicate with trappers, owners, and partners. Review surrender requests, create intake plans, and assign space in collaboration with the BTR Store Lead.

• Oversee basic vetting: Ensure required veterinary care is completed. Coordinate appointments and transport when needed. Print and prepare all intake paperwork.

• Manage records: File veterinary paperwork and complete (or delegate) a simple intake form for each cat at PetSmart.

• Update spreadsheets: Maintain two key tracking documents with intake and vetting information.
  
  

Written guides and support are provided, including mentorship from the current Intake Coordinator.

What You’ll Need

• Clear, respectful communication (email, phone, and in person)

• Strong organization and attention to detail

• Comfort using Gmail, Google Sheets, and Forms (no advanced skills required)

• Ability to set limits and escalate concerns when needed

Helpful, but Not Required

• A Facebook account for volunteer coordination

• A car (occasionally helpful for local owner surrenders)

• Willingness to learn basic cat health signs (e.g., excessive thirst, weight loss)

• Comfort handling occasional unpredictability or tricky conversations