TELEPHONE RECEPTIONIST AND FOOD PANTRY APPOINTMENT SCHEDULER

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This volunteer position, preferably on a weekly basis, will answer phones and schedule appointments on a day or days when the Food Pantry is operational (Monday through Thursday, 9:30 AM opening time until closing at 12:30 PM).

The volunteer will assess the caller's needs and eligibility, then either schedule a food pantry or food locker appointment if we can help them and they live in our service area, provide them with information about another program we provide (if applicable), or refer them to agencies available to assist them if they are not in our service area or need assistance beyond the operational programs we provide.

When setting up the appointment, the volunteer will obtain necessary demographic information, and inform the caller what they need to bring with them if it is their first visit.

When the phones are not busy, the volunteer can help with responding to emails and data entry.