Technician-Level 1

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Organization Website:https://www.digitalbridge.support/

Organization Description/ Mission:

By empowering seniors, those who live in senior communities and others living independently, with the understanding and use of modern technology, we aim to foster a supportive, organized, and connected environment while hoping to suppress factors that could cause cognitive degradation and emotional distress. Our goal is to make a lasting, positive impact on the local senior population, with aspirations to extend our reach and benefits to a broader community.

Position: Technician- Level 1

Intern Roles/Responsibilities

Level I Technicians will provide 1 on 1 assistance to senior residents ("Residents") on scheduled event days, which is typically 1 or 2x a week at a specific senior facility. During the event hours, tech will assist Residents with their questions and issues on their mobile devices (phones, tablets etc.) and occasionally on their computer or peripheral hardware (i.e. printer). Cases usually revolve around internet connectivity, user application credentials, downloading and training of useful applications, or basic device training such as brightness and volume control, email setup, and international calling via FaceTime, WhatsApp etc.

The technician is expected to check and help residents update to the latest application versions as well as device firmware updates. Tech is also expected to maintain and update case file for each Resident on the issue(s) they encountered each time and create Quick Reference Cheat Sheet for Resident to use on recurring issue(s). Tech will be on site for 2-4 hours during each event day and typically will assist between 5-10 Residents.

Qualifications and Requirements:

• Ability to interact well with diverse persons, organizations, and groups.

• Creative problem-solving skills; can resolve program issues and problems.

• Must be friendly, personable, and patient

• Have basic understanding of mobile device and computer applications, functions, and user credential set up. Knowledge of hardware is a plus.

• Ability to volunteer 2-4 hours per week minimum and ability to travel to volunteer site within 10 miles radius.

Training Offered

Level 1 Technician will undergo training, which consists of 30 minutes to 1 hour of rules and regulations and two sessions of shadowing an experienced technician or facility manager before they are able to conduct events on their own.