Patient Intake Representative

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Are you passionate about making a difference in the lives of individuals in need of organ transplants? MatchingDonors.com is looking for a compassionate and motivated Patient Intake Representative to join our team and help us connect patients with life-saving resources.

We welcome eligible students with Optional Practical Training (OPT) or Curricular Practical Training (CPT) F-1 Status to apply for this opportunity.

About the Role:

As our Patient Intake Representative, you will be the initial point of contact for patients, embodying the voice and face of MatchingDonors.com. You will engage with individuals who have expressed interest in our services, offering them valuable information and support to help guide them through the process of registering for organ transplant assistance. Your goal is to provide expert guidance with empathy and professionalism, ensuring that every patient is equipped with the resources they need to improve their chances of receiving a transplant.

Key Responsibilities:

• Promote MatchingDonors.com’s life-saving services to U.S. patients in need of organ transplants.
• Establish trust and rapport with patients, demonstrating genuine compassion while explaining how MatchingDonors.com can help them.
• Clearly and professionally articulate the process to patients, ensuring they fully understand our services.
• Accurately enter and update patient information into our system.
• Efficiently manage a pipeline of patient leads, as directed by leadership.
• Meet or exceed performance and activity goals on a daily, weekly, and monthly basis.
• Address patient concerns with patience and resolve any issues to help them see the value in our services.
• Effectively communicate the Initial Review Claim process to help patients understand the steps needed to receive assistance.
• Help patients commit to registration by guiding them through the membership process.

General Qualifications & Skills:

• A genuine desire to help individuals in need of organ transplants.
• Experience in telephone sales, client relations, or account management within a high-volume environment is desirable.
• Excellent verbal and written communication skills, with the ability to convey information in a clear and empathetic manner.
• Strong organizational skills, with attention to detail in entering and managing patient information.
• Ability to follow an intake script while building rapport and adapting to patient needs.
• A results-driven mindset with the ability to meet daily, weekly, and monthly goals.
• Proficient multitasking skills, with the ability to manage patient contacts efficiently and record accurate notes in CRM systems.
• Active listening skills, ensuring that patients feel heard and understood during each call.

If you are looking for a meaningful opportunity to help save lives and make a real impact, we would love to hear from you. Apply today and become part of a team dedicated to supporting those in need of organ transplants.