Volunteer Center Program Assistant

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VOLUNTEER CENTER - PROGRAM ASSISTANT Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss.Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals.With Lighthouse Guild, people who are at risk for, or affected by, vision loss have access to all the resources necessary to lead full, independent, and productive lives. We provide services, research and education, and advocate to help people with low vision and blindness. Our vision is a world in which no person is limited by their visual capacity. The Stephen T. Pearlman Volunteer Center administers the volunteer recruitment, screening and interviewing, orientation, training and education, placement and referral, retention, and recognition processes for Lighthouse Guild. Our current corps of volunteers consists of 600 volunteers who contribute to the success of the organization and carry on the legacy of service of the organization’s founders.

Location: 250 West 64th Street, 6th Floor New York, NY 10023

Opportunity Summary: Opportunty starts on Mid-May

Volunteer Opportunity: This position is ideal for a candidate interested in providing program support in a very busy Volunteer Center.The intern/volunteer will help by handling incoming calls and providing callers with information or directing the caller to the appropriate party. The candidate will also be responsible for administrative projects including updating files and databases conducting research that will advance the mission of the department including identifying new philanthropic and programmatic partners.

Principal duties and responsibilities:

· Answer department phones.

· Triage the caller’s needs and provide answers.

· Escalate the calls to the appropriate party when necessary.

· Review, scan and organize volunteer electronic files.

· Manage and maintain receptionist area.

· When needed aid with the signing into and out of the Volunteer kiosk to interns/volunteers.

· Manage and distribute meal vouchers and travel reimbursements for volunteers.

· Prepare and update volunteer timekeeping records.

· Communicate with volunteers, clients and the public visiting the Executive Floor.

· Provide direct administrative support to the Chief Volunteer Officer (CVO).

· Maintain budget and data documentation for the CVO.

· Coordinate and/or schedule interviews and meetings for the CVO.

· Complete volunteer service records when requested.

· Provide administrative support for volunteer events.

· Work on special projects required to increase the reach and impact of the Volunteer Center.

Qualifications:

ü Intermediate knowledge of Outlook, Microsoft Word and Excel required.

ü Strong written and oral communication skills, including clear diction are required.

ü The ability to lead, take and follow instruction, take initiative, and apply critical thinking skills is required.

ü Strong customer service orientation preferred.

ü Understands and demonstrates time management skills and judgement with prioritizing task.

ü The ability to exhibit excellence in the execution of your responsibilities is required.

ü Flexible attitude. Able to handle and manage competing priorities.

Details of the Opportunity: The ideal candidate is available during business hours 9:00 am - 5:00 pm Monday through Friday. We are flexible with establishing your schedule during these hours and request your presence in the office at least 4 hours per day.Please submit a resume to volunteer@lighthouseguild.org . Please include the hours you are available to work in your cover letter. This is an in-person opportunity.Masks are optional but recommended while on site at our headquarters when interacting with clients. Direct all questions to the Stephen T. Pearlman Volunteer Center (646) 874-8688.

Attire: Business/ Business Casual (no jeans or sneakers)