Director of Guest Services

Save to Favorites

Key Responsibilities

• Lead and oversee the Guest Services team, including Church Hosts and Greeters.
• Develop and implement strategies to create a warm, engaging, and inclusive online worship experience.
• Train and support volunteers to effectively welcome and interact with attendees.
• Monitor guest engagement during services via chat, ensuring attendees feel seen, heard, and connected.
• Collect and analyze guest feedback to improve the virtual church experience.
• Coordinate follow-ups with first-time guests, providing next steps for deeper involvement.
• Work closely with leadership to enhance online hospitality and engagement initiatives.

• Passion for ministry and a heart for serving others.
• Strong leadership and organizational skills.
• Excellent verbal and written communication skills.
• Experience in hospitality, customer service, or church ministry (preferred).
• Ability to manage a team and provide training/support.
• Tech-savvy and comfortable with online platforms (Zoom, YouTube, Facebook Live, etc.).
• Reliable internet connection and a functional computer.
• Commitment to consistent attendance and participation in church services.

• Be a key leader in a growing online church community.
• Develop leadership, communication, and team management skills.
• Make a meaningful impact in people’s spiritual journeys.
• Serve in a flexible, remote position while growing in faith.

If you feel called to serve as the Director of Guest Services, we would love to hear from you!