Volunteer Intake Coordinator

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Key Responsibilities:

· Answer income calls from individuals seeking energy assistance.

· Return calls from people seeking energy assistance.

· Track the incoming calls from people seeking energy assistance.

· Conduct initial screenings and assessments to determine client eligibility for energy assistance programs.

· Assist clients in completing intake forms and gather necessary documentation.

· Provide clear and accurate information about available energy assistance programs and services.

· Maintain accurate and confidential client records in compliance with organizational and legal standards.

· Coordinate with other team members and community partners to ensure clients receive comprehensive support.

· Follow up with clients to ensure their needs are met and provide additional support as necessary.

· Participate in team meetings and training sessions to stay updated on program changes and best practices.

· Other duties as assigned.