Front Desk Volunteer

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Role Overview:

As a Front Desk volunteer, you be responsible for carrying out light administrative duties and greeting visitors all while providing a warm, welcoming first impression. This role contributes to the first impression of Valley Outreach and should exemplify a commitment to our values of equity and inclusion. No experience is necessary and fluency in Spanish or Karen languages is a plus.

Key Responsibilities and Roles:

• Greet Valley Outreach volunteers and visitors and make them feel welcome. You may be the first person someone meets here!
• Connect them with the correct person or redirect them as needed. Some examples include.
  1. Welcoming volunteers and directing new volunteers to the Volunteer Manager
  2. Directing food and clothing donations around the back to the donation dock
  3. Directing clients or shoppers to the StyleXchange entrance
  4. Directing clients to the Food Shelf entrance
  5. Greet donors with cash/check donations and find a staff member to receive it
• Answer phones and direct incoming calls to the correct staff person (please note: our automated phone system should help route most calls.)
• Assist with special projects that can be completed at the front desk (e.g., stuffing envelopes for mailings)

Qualifications:

• Customer service oriented - friendly, welcoming and non-judgmental
• Aligned with Valley Outreach’s commitment to racial equity and social justice
• Strong communication skills
• Willing and able to learn required computer applications (e.g., appointment scheduling) and phone system
• Organized, reliable, and accountable
• Ability to work independently and respect client confidentiality
• Training will be provided by staff

Physical requirements:

• This is primarily a seated, desk position.

Time Commitment: 6 months minimum

Available Shifts:

• Tuesday/Thursday 9 a.m. to noon, noon to 2p.m, 2 to 5p.m.
• Monday/Friday: 9 a.m. to noon, noon to 2pm, 2pm to 5pm.

Volunteer Application:

All volunteers are required to complete a Volunteer Application and receive an interview before volunteering. The volunteer application can be found on our website at https://valleyoutreachmn.org/become-a-volunteer