Greet clients, donors, visitors

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Greeting clients, donors, and visitors, whether in-person or on the phone, is the most important thing we do. The person at the front desk represents Birthright to the community - and advertises who we are and our mission. When answering the phone, we encourage our greeters to smile: even though they can’t see you, callers can always tell if you are smiling. It is also the greeter's responsibility to promptly answer the doorbell and decide whether it is safe to turn off the magnetic lock and invite people in. Whether it is a call or a visitor, the greeter should assess the individual and their needs, gather basic information, and quickly notify other volunteers, as needed (such as for translation). It is useful if the greeter is a bit of a detective, able to read body language and observe details that may be critical in responsively and safely serving those at our door. Unfortunately, an increasing number of the women who come to us may be in dangerous situations, possibly a victim of domestic violence or trafficking. So, it is paramount that the greeter be on guard for potentially dangerous situations and ensure that we provide a safe haven for everyone who comes to us.