Hero Care Network Family Caseworker - Military and Veteran Families
ORGANIZATION: American Red Cross - Eastern New York Region
This opportunity is provided by VolunteerMatch's partner.
Please visit the new page to apply.
Please visit the new page to apply.
Ensure that military families know they are supported by the Red Cross from the first day in the military through life as a veteran. This position supports the Regional Service To TArmed Forces (SAF) department. This can be a virtual (volunteer-from-home) opportunity.
Key Responsibilities
· Ensure family information is in the case management system
· Email and phone military families to provide Red Cross preparedness information
· Provide additional support, as appropriate
· Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
· Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
· Maintain professionalism and conduct as stated in Red Cross policy
. Proficient in Microsoft Office Programs
Time Commitment
2 days/week; with each shift being 2-3 hours volunteer time. Flexible
Required:
· Reliable access to resources needed to volunteer to include phone, personal computer and internet connection.
· Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
· Good computer skills to include use of Internet search tools; Internet; and Microsoft Office Suite, to include Outlook, word-processing
· Strong interpersonal, communication and listening skills
· Able to work with diverse populations
· Willingness to comply with current public health and Red Cross policies.
Recommended/Helpful:
· Knowledge/experience with the military
· Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
Development Opportunities
· Regional SAF Family Contact Lead
· Military Entrance Processing Station (MEPS) Coordinator
· Critical Community Service Caseworker
· Family Follow-Up Caseworker
· SAF Training
· Giving Presentations/Briefings
· Contingency Team
· Volunteer Partner
40 More opportunities with American Red Cross - Eastern New York Region
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About American Red Cross - Eastern New York Region
Location:
33 Everett Road, Albany, NY 12205, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
CAUSE AREAS
Community,
Crisis Support,
Veterans & Military Families
WHEN
We'll work with your schedule.
WHERE
Syracuse, NY 13201
(43.04526 ,-76.15273 )
DATE POSTED
February 28, 2025
SKILLS
- Disaster Relief Call Center
- Data Entry
- Veteran Care
- CSR / Volunteer Coordination
- Community Outreach
- Basic Computer Skills
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- 2 days per week, 2-3 hours each day. Flexible, willing to work with your schedule.