Assistant Director, Volunteer Operations (Hybrid)

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Assistant Director, Volunteer Operations Hybrid Volunteer Position

Dallas Pets Alive! is a highly respected animal rescue organization and provides the perfect place to utilize your skills to grow personally and professionally. Our mission is to promote and provide the resources, education, and programs needed to eliminate the killing of companion animals in North Texas - and volunteers make our mission a reality.

With over 350 Volunteers on more than 10 teams, we have numerous opportunities for you to join our mission. By dedicating your valuable time to DPA, you are directly impacting our ability to achieve our organizational goals in a fun and supportive community. To learn more about Dallas Pets Alive! visit https://dallaspetsalive.org

As the Volunteer Assistant Director, you'll lead Dallas Pets Alive (DPA) efforts in onboarding and retaining new volunteers and connecting them with teams that best fit the skill set and desired area of service, to support DPA’s continued growth and volunteer needs.

Team: HR and Volunteer Management Team

Location: Hybrid/Virtual: Located in Dallas-Fort Worth (DFW), mostly virtual, however able to be in-person as needed.

Time Commitment: 5 - 10 hours per week

Compensation: This is a Volunteer Position with no monetary compensation. After one year of service, we issue a professional letter of recommendation from our Director of Volunteer Management and Human Resources, as well as a LinkedIn recommendation(s) as applicable.

Reports to: Director of HR and Volunteer Management

Works with: Executive Director, DPA Leadership Teams, HR/Volunteer Director and Assistant Directors, Volunteer Coordinators, and maintains an ongoing interaction with applicants

Position Responsibilities:

• Build, develop, oversee, and maintain a team of Volunteer Coordinators and Manager of Volunteer Operations
• Oversee the application follow-up process and ensure application follow-up is done in a timely manner (weekly basis): screening applications, interviews are being conducted timely and recorded properly, and applicants are successfully forwarded to the appropriate department
• Maintain up-to-date Volunteer Handbook and onboarding process for the Leadership Team
• Ensure new volunteers are added to the appropriate volunteer database (Point) with applicable information and keep database current as to volunteer status and personal information
• Oversee the maintenance of the Volunteer Directory (Google spreadsheet) and ensure audits are completed for updates and accuracy on a weekly basis
• Perform month-end reporting by gathering data, documenting on spreadsheets, analyzing data, and submitting to the Executive Director
• Maintain DPA’s organizational chart in Google Drive on a monthly basis
• Proactively build applicant pipelines to meet current and future business needs
• Maintain relationships with past candidates for future opportunities
• Seek and act upon feedback from directors/managers and other department leaders regarding the onboarding process and successful placement of new volunteers
• Seek feedback from volunteers through assessments and exit interviews
• Participate in the process of organizing, developing, and communicating regular volunteer trainings/onboarding sessions
• Coordinate retention programs, trainings, and events to ensure volunteers feel valued and appreciated
• Communicate frequently with volunteers to ensure they are satisfied and well-placed
• Disseminate information for upcoming actions and events
• Keep detailed records of volunteers’ information and assignments in Google Drive Spreadsheets.
• Provide recommendations for process improvements; assist with planning, developing, and leading new Volunteer initiatives

Secondary Responsibilities:

• May present to groups and organizations about DPA's open positions, mission, and opportunities.
• Assist with planning and executing quarterly and annual Volunteer events
• Collaborate with the other Volunteer Team Assistant Directors to represent the Volunteer Director in their absence.
• Participate in scheduled Leadership meetings and contribute to DPA initiatives
• Improve the onboarding process by developing, implementing, administering, and evaluating candidate experience surveys and other organization wide projects
• Collaborate with Volunteer Team Leadership to develop and finalize department goals

Skills and Qualifications best suited for this position:

• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare
• Must be at least 18 years of age
• Proficiency with Gmail and G-Suite applications
• Ability to plan, develop, and implement initiatives
• Fluency in English; bilingual a plus!
• Ability to operate a computer or mobile device
• Must be able to have weekly availability to monitor and respond to emails with various urgency levels
• Must be able to manage, train, develop, and lead Volunteer Coordinators
• Must possess good organizational and email communication skills; attention to detail
• Must be able to successfully collaborate with other team members with a variety of management styles and personalities
• Must possess excellent people-management abilities
• Must be able to successfully collaborate with other team members with a variety of management styles and personalities
• Reside in the Dallas-Fort Worth Metroplex, highly preferred
• Must be able to support change initiatives and experience with project/program management

What we look for in our Volunteers:

• Commitment to DPA!’s mission and values.
• Excellent oral and written communication skills to maintain professional-level correspondence at all times.
• A motivational, can-do attitude to represent DPA! in a positive manner to our supporters and the general public.
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner.
• A love for animals and dedication to the cause of animal welfare.
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare.

Our Commitment to You:

Dallas Pets Alive! champions a world where:

1. Both ends of the leash are respected and honored. All individuals are treated with dignity, compassion, and understanding.
2. We treat all living beings as they wish to be treated.

DPA is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We will lead with positive intent and foster inclusivity and belonging in all that we do.

DPA! has a zero-tolerance discrimination policy. Unfair or prejudicial treatment of people and groups based on characteristics such as race, gender, age, or sexual orientation will not be tolerated.

To be considered for this position, please complete our Official Volunteer Application at https://dallaspetsalive.org/volunteer/volunteer-application/

For general information about volunteering, visit https://dallaspetsalive.org/volunteer/

Dallas Pets Alive! is committed to creating and maintaining an inclusive culture that reflects the uniqueness of the animals and communities we serve. We are committed to providing equal opportunity and reasonable accommodation. To request reasonable accommodation, contact volunteer@dallaspetsalive.org.