Be an Advocate for Long-Term Care Residents

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About Colorado State Long-Term Care Ombudsman Program

Location:

1575 Sherman St., Denver, CO 80203, US

Mission Statement

The Colorado State Long-Term Care Ombudsman Program advocates for residents of skilled nursing homes, and licensed assisted living residences. The authority of the long-term care ombudsman program comes from Title VII, Chapter 2, of the Older Americans Act, as well as Title 26, Article 11.5, of the Older Coloradans Act. The primary purpose of the Long-Term Care Ombudsman Program is to promote and protect the residents’ rights guaranteed to residents under federal and state law.

Description

The Colorado State Long-Term Care Ombudsman Program certified long-term care ombudsmen are resident-directed advocates. Ombudsmen are trained to receive complaints and assist residents of licensed long-term care facilities to resolve problems in situations involving quality of care, use of chemical or physical restraints, transfer and discharge, abuse, and other aspects of resident rights.

We achieve this mission with a network of local offices across the state, which recruit, train, and manage teams of certified ombudsmen. Staff and volunteer ombudsmen visit long-term care facilities throughout the state to ensure residents’ rights are being upheld.

Certified long-term care ombudsmen are trained to receive complaints and resolve problems in situations involving quality of care, use of restraints, transfer and discharge, abuse, and other aspects of resident dignity and rights. Ombudsman services are free, confidential, and resident directed.