State Health Insurance Program: Medicare Part D Navigator

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Description: Provides one-on-one assistance to help people navigate Medicare prescription drug coverage.

Responsibilities:
- Provides information about, and assistance with, Medicare prescription
drug coverage
- Uses Internet-based programs to help clients identify and compare prescription
drug plan options
- Provides one-on-one counseling in person, by phone, at specified SHIP/SMP locations, during special enrollment events
- Assesses clients’ needs and make referrals to appropriate community resources
- Advocates on behalf of clients to help them resolve problems with their
Medicare prescription drug coverage
- Complies with SHIP/SMP policies and guidelines for counselors, including
those for confidentiality and documentation SHIP/SMP services on required
forms
- Attends basic and update trainings as required

Desired Qualifications:
- Ability to listen, identify client issues, and problem-solving skills
- Willingness to advocate on behalf of people with Medicare
- Willingness to learn
- Confidence using the computer and the Internet
- Access to the Internet and email
- Good written and oral communication skills
- Strong organizational skills
- Ability to get along well with others
- Sensitivity in working with vulnerable populations

Desired Hours Per Week

2 Hours Minimum per week desired