State Health Insurance Program Volunteer: Medicare Navigator

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Description: Provides one-on-one assistance to help people navigate Medicare and related health insurance programs.

Responsibilities:
- Provides information about, and assistance with, issues related to Medicare, Medicaid, supplemental health insurance, long-term care insurance, fraud and abuse, and other health insurance topics
- Uses Internet-based programs to help clients compare Medicare health plan and drug plan options
- Provides one-on-one counseling in person, by phone, at specified SHIP/SMP locations, or during special enrollment events
- Assesses clients’ needs and makes referrals to appropriate community resources
- Advocates on behalf of clients to help them resolve problems with their public or private health benefits
- Complies with SHIP/SMP policies and guidelines for counselors, including those for confidentiality and documentation of SHIP/SMP activities on required forms
- Attends basic and update trainings as required

Desired Qualifications:
- Ability to listen, identify client issues, and problem-solving skills
- Willingness to advocate on behalf of people with Medicare
- Willingness to learn
- Good written and oral communication skills
- Strong organizational skills
- Confident using the computer and the Internet
- Access to the Internet and email
- Ability to get along well with others
- Sensitivity in working with vulnerable populations

Desired Hours Per Week

2 hours minimum per week desired