Interpretive Volunteer

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Main Goals for This Position to Accomplish:

This position serves to create a quality experience for visitors through provision of visitor information and assistance in various interpretive forms.

Major Duties:

• Assist with demonstrations and programs for the audience to make connections to the park
• Lead hikes that disseminate park information and key messages
• Greet and interact with visitors, answering often repetitive questions
• Direct Traffic in parking areas or during special events
• Document visitors use statistics
• Utilize safety procedures and follow established safety rules and regulations.

Safety:

Safety is a topic taken seriously by the National Park Service and at Russel Cave National Monument. Safety is not one person’s responsibility, but the responsibility of everyone working on the Parkway. Job Hazard Analysis and Job Safety Analysis are key tools in developing each person’s understanding of what the hazards are and how they can be mitigated. These analyses, along with reporting tools, are available through park supervisors. We expect each individual to take safety seriously, talk to others about what they see, and report or stop unsafe activities. Safety is a "we" topic where we work together to make each person safe.

Knowledge and Skills Required:

• Ability to communicate effectively.
• Ability to display a positive attitude and professional demeanor
• Knowledge of NPS regulations desired
• Ability to determine visitor needs and answer questions.
• Ability to remain courteous and calm in hectic circumstances.
• Ability to follow oral and written instructions.
• Ability to practice safety in all aspects of the job.
• Ability to work independently with little or no direct supervision.
• Ability to work outside in various weather conditions

Working Conditions:

Work may be conducted outside in all types of weather, including high temperatures and humidity. The volunteer may be exposed to locations with increased likelihood of falls, cuts and bruises, burns, insect stings and other injuries. Work may also be conducted in a visitor center at an information desk.

Physical Requirements of Work:

The work requires light physical effort. Tasks typically involve continual standing, walking, bending, stooping, and reaching.

Benefits to the Volunteer:

• Ability to contribute to the Russel Cave experience
• Opportunity to develop skills in customer service.
• Increased knowledge of the Monument and its areas.
• Volunteer hours are Counted and applied toward VIP park pass

Position Supports Which Division:

Interpretation & Education

Training:

Volunteers may be trained by NPS employees on task specificities, relevant information for dispersion, and various expectations beyond what is outlined in this document.

Uniform:

Volunteers directly serving the public will be required to wear a provided volunteer uniform, containing button-down or polo shirt, hat, and name tag. Volunteers are required to wear weather and task appropriate clothing.

Supervisory Controls:

Volunteer will work with the Interpretation & Education division and will be supervised by an NPS supervisory interpretation employee.

Emergencies:

In case of emergency, first call 911.

Start Date - 2025-02-20

End Date - 2025-12-14