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Owner Surrender Case Manager

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ORGANIZATION: Pet Haven Inc of Minnesota

  • 1 person is interested
dog out window

Owner Surrender Case Manager Position Description

The Owner Surrender Case Managers are responsible for the reviewal process of applications and networking of approved cases to our foster network.

Estimated Time Commitment: 4-6 hours per week

Responsibilities

  • After initial approval from the Application Screener, Case Managers will follow an application from start to finish(placement)

  • Case Managers work with owners to gather any needed information regarding behavior, training, medical needs, etc. to ensure a proper foster match

  • After the reviewal process, Case Managers will network with dog or cat to our foster base via our foster needed facebook page.

  • Case Managers connect with owners regularly and refresh posts every few weeks; providing updates and removing pets when placement is found or no longer needed.

  • Dog Specific: Schedule meet and greets and assessment with interested fosters and the families by emailing training@pethavenmn.org and operations@pethavenmn.org.

  • Communicate with staff for all HQ appointments. If a foster home is found, communicate with the intake team, Division Manager, and foster mentor.

  • Schedule intake exams with the foster and owner by using our Intake Scheduling Link.

  • Send Safety List to foster Intake Safety Checklist and Process

  • Complete animal intake via ASM and out intake form within 24 hours of animal coming into care

Reports to: Application Screener and Intake Manager

Goals

  1. Ensure surrenders are completed to the standards of Pet Haven

  2. Ensure information on animals is accurate

  3. Complete accurate and timely intakes to ensure organization has the most up-to-date animal information

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About Pet Haven Inc of Minnesota

Location:

505 W Minnehaha Ave, Saint Paul, MN 55103, US

Mission Statement

Pet Haven Inc. of Minnesota [a 501(c)(3) charitable organization] rescues and re-homes cats and dogs, spays and neuters to reduce overpopulation, promotes responsible guardianship through educational programs, and advocates on behalf of companion animals.

Description

Pet Haven operates an adoption program for homeless cats and dogs. We use a network of volunteer foster homes to care for the animals in our adoption program. The cats and dogs receive thorough veterinary care including a spay/neuter, their needs are assessed by the foster homes, and then suitable permanent homes are found for them. Pet Haven carefully screens all adoptive homes and charges adoption fees for the cats and dogs placed through our program.

Pet Haven was founded in 1952. We are an all-volunteer organization. We do not have a shelter. All animals are cared for in our foster homes. We are a limited admission foster-based rescue and actively promote spaying & neutering to reduce companion animal overpopulation.

Pet Haven Inc. of Minnesota's vision is to be a rewarding place to volunteer, to find a quality home for each animal, to encourage a community of responsible companion animal guardians, to eliminate the community's need to euthanize dogs and cats as a means of population control, and to encourage a society where animals become more valued.

CAUSE AREAS

Animals
Animals

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Administrative Support
  • Customer Service
  • Animal Care / Handling
  • Case Work / Management

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 18
  • Orientation or Training
  • 4-6 hours per week
  • Pet Have does not complete a background check, but we do complete a public records search.

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