SKILLBRIDGE - Public Safety Dispatcher

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This position is located within the Department of the Interior (DOI) that provides public safety dispatch

operations. The purpose of this position is to serve in a Communications Center that provides public safety dispatch operation serving one or more units, jurisdictions, and/or agencies; full on-site access (query and input) to National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and state networks; primary or secondary Public Safety Answering Point (PSAP) with full responsibility in public safety emergency response.

Important: Solid written and verbal communication skills. Ability to stay calm and focused under pressure. A background investigation will be required to have access to required dispatch computer systems.

MAJOR DUTIES

Public Safety Dispatch:

Performs dispatch and call taking services for public safety related incidents and operations. Receives and evaluates emergency calls for service. Obtains information through questioning and determines the priority of the call.

Performs general Communications Center clerical duties such as data entry, quality, records management, inventories, and verification and maintenance of contact listings. Support is provided to incidents and public safety responders. With supervisory controls, coordinates responses to incidents; initiates appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols; provides communications and logistical support to responders; maintains status on resources and incidents.

Provides dispatch support to law enforcement activities. Queries and relays wants, warrants, driver and

vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement

contacts and investigations. Provides for officer safety through maintaining status on officers, maintains

situational awareness during all contacts, and anticipates responders' requests and needs. Notes inadequate shift and/or area coverage and reports it to the appropriate supervisor.

Radio System Operation:

Operates a multi-frequency radio console. Coordinates use of assigned radio frequencies, directs radio

traffic to appropriate channels and restricts channels to emergency use as necessary. Prioritizes radio traffic and related communications. Serves as primary point of contact for law enforcement and other public safety responders monitoring traffic and assisting operations. Broadcasts significant advisories (BOL, hazardous weather, red flag warnings). Records all radio transmissions. Provides training to new employees. Troubleshoots radio system issues

Operates Public Safety Computer Networks:

Serves as a certified operator of National Criminal Information Network (NCIC), National Law

Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS,TLETS, VCIN, etc.). Safeguards information ensuring appropriate dissemination of sensitive information to appropriate personnel. Uses judgment and initiative in interpreting information.

Other Common Functions: The incumbent may be responsible for other duties not specified as a major

duty above.

Alarms:

Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyzes alarms. Ensures appropriate response. Reports on alarm

systems troubles.

Investigations:

Assists law enforcement officers with investigations. Performs criminal/driver history background searches and other computer searches.

Records Management:

Processes incident reports and violation notices. Maintains records and logs of significant events. Processes request for records in accordance to Department of the Interior (DOI) and local bureau procedures.

Start Date - 2025-02-08

End Date - 2026-01-08