Virtual Job Coach

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Volunteer Position Description: Virtual Job Coach

Organization: Sacramento Public Library

Interest Areas: Mentorship, Education, Technology Training, Career Development

Purpose: Through this position, you will help Sacramento Public Library support our diverse communities’ aspirations to learn, connect, and grow. Volunteers in this position will assist people looking for jobs using a variety of online resources. They help find job listings, provide feedback on resumes and cover letters and practice successful job interviews with job seekers. The goal of this position is to support community members in growing their professional experience and obtaining secure and fulfilling employment opportunities.

Volunteer Roles & Responsibilities:

• Virtual Job Coach volunteers perform a variety of tasks aimed at improving the digital literacy of job seekers. These tasks may include:
  • Exploring job resources on Sacramento Public Library’s website on the "Adult Education" page.
  • Instructing on how to conduct an online job search.
  • Setting up new email accounts.
  • Navigating resume and cover letter templates in Word, Google Docs and other online template resources.
• Volunteers also perform tasks designed to help job seekers make good first impressions with hiring organizations. These tasks include:
  • Helping job seekers write impactful resumes and cover letters.
  • Conducting practice interviews.
  • Instructing on how to communicate professionally with hiring organizations.

Volunteer Qualifications:

• Must be at least 21 years of age and have had consistent professional experience for at least the last 3 years.
• Must have reliable access to a computer and internet connection.
• Ability to maintain job seekers confidentiality.
• English language comprehension with excellent written and oral communication skills.
• An understanding of professional communication techniques.
• Ability to work patiently and compassionately with job seekers and meet them where their ability level is.
• Ability to provide mentorship in self-sufficiency and resourcefulness.
• High digital literacy skills and familiarity with MS Office Suite and Google Docs.
• Competency in using Zoom and ability and comfort in using a webcam so as to be visible to job seeker.

Desired Skills:

• Proficiency in a language other than English.
• Employment history in Human Resources or a related field.
• Ability to create social scripts for job seekers learning to communicate professionally.

Skill Development/Position Benefits:

• Virtual Job Coach volunteers will be provided with the opportunity to develop mentorship and patiency skills.
• Virtual Job Coach volunteers will earn the following benefits:
  • Knowledge that they have assisted job seekers in professional development that may lead to a better quality of life.
  • An in-depth understanding of digital job search resources.
  • Further familiarity with different career paths.

Time Commitment & Scheduling: Virtual Job Coach volunteers need to be punctual and have consistent attendance. They will meet with job seekers at scheduled times as directed by the library’s volunteer coordinator. We ask that Virtual Job Coaches commit to two hours a week for a six-month period.

Work Environment: Virtual Job Coaches can work from home or wherever is most comfortable to them, as long as they are in a quiet environment that allows them to focus as well as protect the job seeker’s confidentiality. They must be visible to the job seeker via a webcam and therefore must have access to appropriate lighting.

Volunteer Screening Process: Volunteers will be required to participate in an interview for this position. They will also need to submit an online application through our website.

Volunteer Training & Supervision: Volunteers will report to the library’s volunteer coordinator. Volunteers will be onboarded by the volunteer coordinator and go through an orientation process. They will be expected to already know how to perform the basic functions of this position. The volunteer coordinator can provide further guidance on some digital literacy skills if need be.

Service Hour Reporting: Volunteers must report their hours to the library’s volunteer coordinator on a monthly basis or enter their hours independently in Better Impact, a volunteer management software.