Optical Assistant

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Lighthouse Guild is the leading not-for-profit healthcare organization dedicated to addressing and preventing vision loss. Our mission is to provide exceptional services that inspire people who are visually impaired to attain their goals. With Lighthouse Guild, people who are at risk for, or affected by, vision loss have access to all the resources necessary to lead full, independent, and productive lives. We provide services, research and education, and advocate to help people with low vision and blindness. Our vision is a world in which no person is limited by their visual capacity.

The Low Vision Center provides specialized eye exams by low vision doctors to evaluate a person’s remaining vision and overall visual function to help maximize existing vision - often with the use of prescribed optical devices. This opportunity is needed to help the staff in the dispensary with the administrative and customer service responsibilities of the department.

Position:Low Vision Dispensary Optical Assistant

Job Summary: We are looking for candidates to support the staff of the Low Vision Optical Dispensary providing additional administrative and customer service support as needed. We seek bright, enthusiastic person(s) with strong desires to help our clients receive the best services.

Principle Duties and Responsibilities:

• Welcome patients to the dispensary and serve as a patient escort.
• Answering and making phones and directing patient/customer inquiries.
• Organizing and stock dispensary inventory.
• Use Microsoft Excel and Microsoft Word to process patient information.
• Providing additional administrative and customer service support as needed.
• translation support if bilingual.
• Assisting patients with glasses and contact lenses.
• Logging and posting inventory supply list.
• Placing orders for glasses or contact lenses.
• Assisting opticians

Qualification:

• Strong verbal and written communication skills.
• Clear strong phone voice.
• Able to execute tasks and a willingness to learn.
• Knowledge of the Microsoft suite of products.
• Good customer service skills.
• College or graduate school enrollment for internship
• Retired volunteers with office skills.
• Flexible schedule.
• Excellent communication skills.
• Computer literate.

Details of the Opportunity: Candidates will receive training on the protocol for proper dispensary operations. This volunteer opportunity will begin as soon as possible and require 15 - 20 hours a week. A minimum 5 hours per day. Preferred days and time of service: Monday, Tuesday, Wednesday, and Friday from 10:00am to 4:00pm.

Attire: Business/Business Casual (no jeans or sneakers)

Please submit a resume to volunteer@lighthouseguild.org . Please include the hours you are available to work in your cover letter. Any questions should be directed to The Volunteer Resources Department at (646) 874-8688. This is an in-person internship.All volunteers must be vaccinated. Masks are required while on site at our headquarters.