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3 people are interested
Support Service Coordinator
ORGANIZATION: Mast Cell Action
Please visit the new page to apply.
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3 people are interested
Main purpose of job: To coordinate Mast Cell Action’s Support Services.
Key tasks include:
· Coordinate Mast Cell Action’s Support Services using our Salesforce database: arranging matches between volunteers and service users, updating and maintaining data and logging hours
· Following our standard operating guidelines for service delivery
· Checking in on matches and getting feedback at the end of a match
· Conducting 1-1s with volunteers as well as offering informal support
· Facilitating group supervisions
· Raise safeguarding concerns as appropriate using internal processes and procedures
· Maintain confidentiality and follow charity policies and procedures
· Undertake relevant training
Key Objectives Include:
- Manage Mast Cell Action’s Peer and Parent Support Services so that the most vulnerable members of the community receive vital 1-1 support and reassurance from their peers. Our support services are delivered by volunteers through phone calls, Zoom video calls, emails, texts, letters and WhatsApp messages. The support is tailored to the individual's needs, and may include: listening, sharing personal experiences, providing emotional support, advocacy, empowerment and signposting.
- Manage the technical aspects of coordinating the service
- Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability whilst working remotely
- Evaluation and growth of services.
Experience/skills required:
- · Proven experience as a service manager or demonstrable skills in this area.
- · Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your communication style to different formats and audiences.
- · Patience, empathy and compassion. Openness to support people from all backgrounds
- · Reliability and trustworthiness
- · Proficiency in online databases, preferably previous experience with Salesforce.
- · Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.
8 More opportunities with Mast Cell Action
Opportunities
About Mast Cell Action
Location:
6 Willes Terrace, Leamington Spa, Warwickshire, cv31 1dl, GB
Mission Statement
Our vision is to ensure that everybody suffering from MCAS in the UK receives adequate support, can expect knowledgeable diagnosis & care, and can look to a future in which the disease is actively researched, better understood and more effectively treated. In sum we aim to improve the lives of MCAS sufferers by giving them a voice, recruiting and supporting doctors & researchers, and lobbying policy-makers.
Description
We are a rare diseases charity established at the end of 2015 to respond to Mast Cell Activation Syndrome (MCAS). MCAS is a crippling, unpredictable and frightening condition affecting the immune system. Sufferers from MCAS have "wrongly programmed" immune systems that react to a wide range of triggers including food, drink, stress, temperature and many others. The effects range from unpleasant allergic reactions, through to an overall debilitation resulting in people being unable to leave their houses. It was first recognised internationally in 1990, with a set of diagnostic criteria agreed in 2011, but is little known or understood in the UK, where incidence seems to be increasing. Here patients can wait 3-5 years for a diagnosis, often receive very little knowledge or help from within the medical establishment and can find themselves in a frightening limbo. (More on the disease can be found on our website: www.mastcellaction.org or on Facebook
CAUSE AREAS
WHEN
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
December 16, 2024
SKILLS
GOOD FOR
N/A
REQUIREMENTS
- 7 hours per week