SAF: Critical Community Services Casework -Tampa Bay

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Recruiting Organization: American Red Cross of Central Florida and U.S. Virgin Islands

• Responsibilities
  • Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Support financial hardships/assistance by conducting an intake interview to assess all client needs and provide appropriate service to clients including referrals to other agencies. The follow up process should include making follow-up calls to veterans and/or other eligible military family members to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
  • Acquire a working knowledge of local, state, and federal resources aiding military members, families, and veterans
• Maintain professionalism and conduct as stated in Red Cross policy

• Qualifications
• Required
  • Reliable access to resources needed to volunteer to include phone, personal computer, and internet connection.
  • Must have good customer service and problem-solving skills especially during challenging situations
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Good computer skills to include use of Internet; Internet search tools (Google, etc.); and Microsoft Office Suite, to include Outlook and word-processing
  • Ability to work with or without supervision and in a team environment
  • Effective verbal and written communication skills needed to produce clear case narrative
  • Able to work with culturally diverse populations
  • Willingness to comply with current public health and Red Cross policies.
• Recommended
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Bi-Lingual

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring