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Voluntary Income Tax Assistance (VITA) Program: General Volunteer

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ORGANIZATION: Community Action Marin

Purpose:
The VITA General Volunteer will provide customer support services to individuals in need of tax preparation services and assist with miscellaneous administrative tasks in accordance with VITA services. The volunteer will welcome and screen taxpayers to determine the type of assistance they require; confirm they have the necessary documents to complete their tax returns; answer general questions; and provide clerical support for the tax preparers, site coordinator, and/or tax instructor.
Agency Contact:
* For more information or to apply contact Volunteer Services volunteer@camarin.org
Responsibilities and Duties:
* Greet and answer general questions for individuals that request taxpayer services from the Agency.
* Not eligible to answer any tax-related questions.
* Help set up/take down onsite facilities with office supplies and office equipment including photocopiers, scanners, and printers.
* Manage traffic and entry areas on-site to maintain the flow of taxpayers according to site operational procedures.
* Provide taxpayers with intake forms, determine the tax assistance needed, and ensure taxpayer has brought all required documents to complete their tax return.
* Complete and distribute production records to customers and taxpayers.
* Scan and/or photocopy documents.
* Monitor, maintain and operate office equipment.
* Adhere to IRS Quality Site Requirements, including maintaining taxpayer privacy and confidentiality standards, and code of conduct.
* Communicate with clients in a respectful and responsive manner to differing beliefs and practices, sexual orientations, disability status, gender identities, ages, cultural preferences, language needs, and other state and the federal government protected statuses.
Time Commitment:
* Online training program to be completed prior to January 2025.
* 4 hours/day once a week from January to April 2025.
Required Skills and Qualifications:
Skills:
* Ability to engage with the public in a positive and productive manner.
* Provide necessary support to the VITA team with dedication to the mission and vision of the Agency.
* Strong customer service and written and verbal communication skills.
* Ability to operate photocopier and scanning equipment.
Qualifications:
* Complete all IRS training requirements: Volunteer Standards of Conduct, Intake/Interview and Quality Review, and the Volunteer Certification System.
* Proficient in English; and proficiency in Spanish desired.
* Willingness to provide a pleasant and welcoming environment.
* Adapt well to a dynamic, fast-paced environment and work effectively with a team.
* Tax law certification is not required.
Volunteer Benefits:
* Help fellow community members who need tax preparation assistance.
* Free IRS Certified Training.
* Letters of reference (volunteers with long-term commitments).
* Assist Community Action Marin aligning to the Agency’s whole-family approach.
Location:
* Community Action Marin Main Office: 555 Northgate Drive, San Rafael
Reasonable Accommodations:
This opportunity may involve physical demands (e.g., climbing stairs, carrying, lifting etc.) as these actions are essential to the role. Reasonable accommodations may be provided for individuals with disabilities to perform essential functions.

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About Community Action Marin

Location:

555 Northgate Drive, Suite 201, San Rafael, CA 94903, US

Mission Statement

Our Vision: All of us in Marin have an equal opportunity to live our lives with dignity and respect. Mission: We make it possible for people to achieve well-being by providing the education, mental health, and vital services they need. Together, we break down the barriers that get in the way of fair and lasting change in service to better outcomes for all. Promise: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. What We Do: We strive to improve stability, quality of life and community connection through a variety of different social services that provide the foundation to develop and sustain life skills. Our programs support clients through financial management, career coaching, free and affordable child care support, energy assistance, better nutrition, advocacy and support for families living with mental illness and overall pathways to self-sufficiency for those of low-income living in Marin. Our services are unique and broad and we are available to provide a sense of relief and guidance to our clients and have designed our services to address their needs holistically and personally. Community Action Marin's programs include: BASIC HUMAN NEEDS: Emergency Family Needs Fund, Low-Income Energy Assistance Program (LIHEAP) EARLY CHILDHOOD & FAMILY DEVELOPMENT: Head Start and Early Head Start, Marin Community Child Development Centers for families of low income FINANCIAL EDUCATION & TAX PREPARATION: Sparkpoint Marin financial, budgeting, and career coaching, Volunteer Income Tax Assistance Homeless Outreach Team and housing supportive services Each program offers volunteer and employment opportunities geared toward specific program needs. Email us today and let us know how you want to get involved: volunteer@camarin.org

Description

OUR VISION: All of us in Marin have an equal opportunity to live our lives with dignity and respect.

PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

What We Do:

We strive to improve stability, quality of life and community connection through a variety of different social services that provide the foundation to develop and sustain life skills. Our programs support clients through financial management, career coaching, free and affordable child care support, energy assistance, better nutrition, advocacy and support for families living with mental illness and overall pathways to self-sufficiency for those of low-income living in Marin. Our services are unique and broad and we are available to provide a sense of relief and guidance to our clients and have designed our services to address their needs holistically and personally. Community Action Marin's programs include:

    • BASIC HUMAN NEEDS
    • EARLY CHILDHOOD & FAMILY DEVELOPMENT
    • FINANCIAL EDUCATION & TAX PREPARATION
    • MENTAL HEALTH
    • CARE: Homeless Outreach Team

CAUSE AREAS

Community
Community

WHEN

Sun Dec 01, 2024 - Fri Feb 28, 2025

WHERE

555 Northgate Drive, Suite 201San Rafael, CA 94903

(38.00059,-122.54391)
 

SKILLS

  • Office Reception
  • Administrative Support
  • Customer Service
  • Multi-Tasking
  • People Skills
  • Verbal / Written Communication

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Online Training Complete January 2025; 4 hours/week January - April 2025

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