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Emotional Support Shift Supervisor Volunteer - Edmonton

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ORGANIZATION: Certified Listeners Society

  • A group opportunity. Invite your friends.
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Why Join the Certified Listeners Society?

We are a not-for-profit organization based in Ontario, Canada, built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, seven days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview

Certified Listener Shift Supervisors provide support for all volunteers and callers. They observe every chat and guide/coach volunteers to help them provide empathetic support without giving advice. Supervisors also assess chats to determine if mental health resources need to be provided and take over chats that exceed volunteer scope or abilities. Reporting to the Certified Listener Program Manager, you will be tasked to supervise our Certified Listener Volunteers and provide them with emotional support as needed.

Given that we are an emotional support service, calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home.

Perks of volunteering for CLS

  • Flexible scheduling
  • Work from home
  • Gain community service hours
  • Hours could be used to fill academic requirements
  • Reference Letter outlining your commitment to Certified Listeners Society

Responsibilities and Duties

  • Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies
  • Helping our Certified Listener Volunteers by providing them with resources and referrals when appropriate
  • Understanding what to do if you are concerned about a person's safety (Client or Certified Listener Volunteer)
  • Working with callers/chatters, volunteers, and staff in a respectful and professional manner
  • Ability to type 40 WPM
  • Perform risk assessments during a chat to determine whether they are beyond our scope.
  • Work with callers/chatters, volunteers, and staff in a respectful and professional manner.

What will you NOT be doing

  • Certified Listener Volunteers are not therapists or hold themselves out to be.
  • Try to provide callers with mental health support or services.
  • Telling people what to do or how they should live their lives.
  • Providing crisis intervention or addiction counseling.

Qualifications and Skills

  • Ability to work with individuals of diverse cultural and social backgrounds
  • Demonstrated ability to function well under pressure
  • Demonstrated conflict management and resolution skills
  • Comfortable interacting using electronic mediums
  • Supervisory experience preferred
  • Sound working knowledge of community services
  • Risk assessment skills
  • Knowledge of domestic violence and resources
  • Proven knowledge/experience in mental health
  • Demonstrated knowledge of risk assessments, suicide prevention
  • Training in Assist or other Suicide Intervention models is preferred
  • Training in Nonviolent Crisis Intervention is preferred

Requirements

  • A completed diploma or degree in a discipline that relates directly to psychology, mental health, social work, community work, community outreach, or counseling, and experience providing support and/or leading and supervising a team.
  • Two references (professional, academic, or volunteer-related)
  • Police reference check, including vulnerable sector screening
  • Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process
  • Reliability in fulfilling weekly shift commitments
  • Comply with Certified Listeners Society policies and procedures and our Code of Ethics
  • Maintain a confidential workplace as well as confidentiality about your work
  • Sign and comply with our Volunteer Non-Disclosure Agreement
  • Participation in ongoing training and work relation development opportunities

How To Apply

  • Start applying today by creating an account at https://certifiedlisteners.org/supervisor/
  • If you have any questions regarding the application, please reach out to volunteer@certifiedlisteners.org

1 Shift

  • 08:00 AM to 12:15 AM EST - Spots available: 10+
    Shift times are flexible. Each shift lasts 4 hours and 15 minutes. The first shift starts at 8:00 am, and the last shift ends at 12:15 am.

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About Certified Listeners Society

Location:

5500 North Service Rd # 300, Burlington, Ontario L7L 6W6, CA

Mission Statement

OUR MISSION: At Certified Listeners, our mission is to enhance people's lives by offering them emotional support. Through meaningful conversations and active listening, we can make a positive impact in the lives of many around the world. When it comes to emotional support, we believe in being proactive. This means that we don't wait for individuals to call us for help. Instead, we go out of our way to find people in need. We are looking for dedicated, committed and skilled volunteers to join our team. If you consider yourself empathetic, a strong communicator, and reliable, we'd love to hear from you! To learn more about us, please visit our website https://certifiedlisteners.org/

Description

About Us


Certified Listeners Society is a federal not-for-profit organization built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year.

We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.

Vision

To bridge the gap between early intervention and mental health support.

By providing early intervention, we assist in the development of self-awareness in order to educate the masses to seek professional therapeutic services as a lifestyle choice to develop a healthy emotional well being early on.

CAUSE AREAS

Children & Youth
Community
Crisis Support
Children & Youth, Community, Crisis Support

WHEN

We'll work with your schedule.
This opportunity has 1 shift

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Family Therapy
  • Mental Health
  • Counseling / Mental Health
  • Crisis Counseling
  • Psychology
  • Social Work

GOOD FOR

  • People 55+
  • Public Groups

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • A 3-month commitment with one 4-hour shift per week for 12 weeks (~50 hours)
  • 2 References are required.

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