Intake coordinator

Save to Favorites

We are Mentor a Promise, a nonprofit organization working with students residing in temporary housing in NYC. We are looking for an intake coordinator. The primary job responsibilities of the intake coordinator are as follows:

• Taking messages and leaving them in the appropriate place for staff members;
• Speaking to each prospective volunteer or different stakeholders
• Performing preliminary intake or screening interview, including preparation of appropriate forms, which may require occasional typing;
• Conducting screenings of families for MAp's services including academic support and mentorship
• Recording necessary demographic data, determination of eligibility, and scope of the family's request for services;
• Coordinating follow-up services, including appointments, referrals, correspondence, and gathering documents and other information;
• Opening and closing files for families, sites and other partners
• Providing applicants and families with information, referrals and/or advice under the supervision of staff members;
• Using language-assistance resources, including translation and interpretation services available to assist clients and community members;
• Maintaining familiarity with and using internal and external resources to provide referrals;
• Answering questions and helping to acclimate staff to intake procedures;
• Distributing basic client service information materials;
• Maintaining client-related files, including copying, scanning, uploading and distributing documents.
• Maintaining a chart indicating the location of every staff person, who must report their location and schedule to the Receptionist;

Qualifications and Qualities

• Must be 18 years old
• A demonstrated ability to work collaboratively as part of a team
• Strong verbal and written communication skills with the ability to work toward