Liaison - San Diego - SD Fix it Clinic

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ORGANIZATION: Zero Waste San Diego

SD Fixit Clinic

LIAISON (3-4 people)

After a guest has checked in, the Liaison will triage the broken item brought in, and will help to make sure the guest is taked to the appropriate fixing station.


The Liaison is a key role in maintaining smoothness between the Concierge and the Fixers, and is responsible for :

-Being friendly and helpful with the guests, and other Fix it Clinic volunteers

-Helping to ensure the the check-in station duties are completed

-Communicating a synopsis of the item to be fixed, including the troubleshooting that the guest has already completed

-Gathering the right tools and supplies from various stations to ensure the Fixers have everything to complete to project while making sure they have continued time with the project at hand

-Liaisons are the eyes and ears of the event and will to the lead organizer.

Skills helpful for a Liaison:

-Ability to have pleasant communication and friendliness with the Attendee to set a helpful, and open environment.

-Knowledge of different tool names and what they are for. You don't have to know everything! If you know some and are open to learning more, we will teach you!

-Ability to absorb technical lingo while also being able to "translate" it into more common terms for Attendees.

-Capacity to learn and remember where certain tools and supplies are stored, and to keep it well accounted for and organized.

-Educate people on different environmental and city resources, or the right person to talk to within our organization, should someone request additional information.

Example work flow of a Liaison during a Fix it Clinic:

  • Keep an eye on the check-in table for arriving visitors.

    • Start a Conversation with the Attendee (Example questions to ask):

      • How long have they owned the item?

      • What is the problem? Is there power? Does it make a sound?

      • When was the last time the item worked properly?

      • Was there an incident that made the item stop working? (Ie dropped it, the animal got to it, added too much to the blender, etc.)

    • This is a good time to recreate the problem.

      • We will try our best troubleshooting skills before they go to the fixers. Sometimes, it needs a simple solution that this group can handle, especially if we have a lot of people in attendance. We want to weed out user errors (the attendees are not sure how to use the item), battery/power issues, and/or obvious outstanding issues.

    • Is there something the attendees can do to fix the item themselves?

      • Some people just need a tool or talk through the process. We want to empower the attendees to repair it themselves while we provide the support.

  • Engaging with the Attendees:

      • Once fixing stations become available, lead the attendees to the appropriate location (general repair, bicycles, textiles, and jewelry)-note which fixers can do what when guiding the attendees.

    • Please remind the attendee to check out once they have completed their task.

  • Circling the room:

    • Check on fixing stations to see if anything is needed.

    • Generally, walk around, keeping ears open for opportunities to assist and keep track if an attendee has been at a Fixer's station longer than 45 minutes.

    • Keeping an eye out for safety among visitors.

    Reminding Attendees to check out once they have completed their task!

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About Zero Waste San Diego

Location:

3891 Kendall St, San Diego, CA 92109, US

Mission Statement

Zero Waste San Diego's mission is to create, promote and implement programs and policies that maximize management and conservation of resources, and reduce greenhouse gas emissions that contribute to global warming.

Description

What is Zero Waste?

Zero Waste is a philosophy and a design principle for the 21st Century. It is gaining popularity regionally and worldwide as a logical approach to long-term resource management (replacing the outmoded concept of solid waste management). It includes recycling but goes beyond recycling by taking a whole system approach to the vast flow of resources and waste through our society. Zero Waste maximizes recycling, minimizes waste, reduces consumption and ensures that products are made to be reused, repaired or recycled back into nature or the marketplace. Benefits include reduced greenhouse gas emissions, preservation of natural resources, job creation and a sustainable economy, healthier working environments, and cleaner land, air and water.

What is the status of regional zero waste efforts?

Zero Waste San Diego is a grassroots organization that is gaining momentum and effecting change. We are starting on a community level but realize that a regional approach is necessary as well. The Ocean Beach Town Council, Ocean Beach Planning Board, and the City of El Cajon have all recently passed Zero Waste resolutions and join the Cities of Oakland, San Francisco, Palo Alto, Berkeley, and counties of San Francisco, Marin, Del Norte, San Luis Obispo, and Santa Cruz as California jurisdictions with Zero Waste Goals.

Zero Waste San Diego Campaign

1. No Organic Materials to the landfill

Over half of landfilled materials are organic (food trimmings, dirty paper, leaves, etc.) Methane is produced in landfills when these materials decompose. Methane, a greenhouse gas, is 24 times more potent than CO2. Organic materials are better returned to San Diego's farms to grow food, following nature's example.

2. Resource Recovery Parks- No new Landfills

Landfills are outmoded methods of managing waste. The new paradigm is resource management. Landfill sites should change their primary focus to recycling instead of burying resources. Resource Recovery Parks will allow a practical, lower cost resource management option by collocating a traditional recycling center, a composting facility, a reusable items store, a construction and demolition recycling center, and a center for recycling hazardous household materials. At the very end of the park is the landfill, which will be the most expensive option, only necessary until waste is eliminated from the paradigm.

3. Reduce the Amount of Single Use Plastic Packaging in the City

Encourage the Businesses and Consumers to think before they buy. Make sure they choose reusable, recyclable and/or compostable packaging. Plastic bags and containers do not biodegrade and are clogging our storm drains and littering our ocean. Avoid purchasing material with plastic packaging.

4. Zero Waste Goal for City of San Diego

Encourage San Diego City Council and Mayor to adopt a zero waste resolution and draft a strategic plan to achieve 75% diversion from landfill by 2010 and zero waste by 2020.

Get Involved!

Zero Waste San Diego is a non-profit volunteer group that is working to encourage all nineteen jurisdictions in San Diego County to adopt zero waste goals. You can help by writing letters to our elected officials (visit zerowastesandiego.org for a template and contact addresses), joining our listserv, or volunteering to help get the word out and put Zero Waste programs in action. One person can make a difference, and as a region, we can work to create a sustainable San Diego to be proud of. To learn more, contact us at contact@zerowastesandiego.org

CAUSE AREAS

Community
Environment
Community, Environment

WHEN

We'll work with your schedule.

WHERE

San Diego, CA 92108

SKILLS

  • Environmental Education
  • Customer Service
  • Multi-Tasking
  • People Skills
  • Problem Solving
  • Relationship Building

GOOD FOR

  • Teens
  • People 55+

REQUIREMENTS

  • Must be at least 16
  • Orientation or Training
  • 4-12 hours each month
  • transportation to and from events; working together with a group and independently; communication skills; tools and supplies to bring to the events.

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