Computer Lab Tech Volunteer

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The Women's Building (TWB) is a multi-cultural, multi-service center for women and gender expansive individuals in San Francisco's Mission District.

Our Community Resource Room (CRR) is looking for volunteers to provide computer and technology assistance in English and Spanish to visitors who come to our computer lab. Our free, bilingual (English/Spanish) services provide critical access to resources for employment, housing, health care, legal services, and more. We offer information and referrals, access to technology, job search assistance, financial education, free tax preparation, an immigrant food pantry and a host of workshops.

It is a 3-4 hour commitment per week on site, for a minimum of 3 months. Volunteer reports to the Volunteer Coordinator.

Volunteer shifts available:
Monday, Tuesday, and Wednesday 10am-4pm

Shifts: 10am-2pm (4 hours) or 1pm-4pm (3 hours)

This role will focus on one-on-one appointments and supporting the computer lab.

General Responsibilities:
The Computer Lab Volunteer is needed to provide clients, who need help with technology literacy, with building digital skills. The computer lab is aimed for clients that are able to work more independently or need more in depth one on one support. They may request support with help with the day to day use of their smartphone, online applications, phone support or access to resources through means of technology. With the provided training the volunteer will be expected to perform the following tasks.

Responsibilities include:

• Will be responsible for the computer lab room supervision and 1 hour appointments.

• Set up and/or breakdown the computer lab area.

• Ensure visitors adhere to the community guidelines.

• Sign in visitors using our registration form and SalesForce data entry.

• Assist computer lab users with procedures such as using e-mail, researching on the internet, internet safety, transferring and saving files, printing, etc.

• Attend Community Resource Room training and meetings as needed.

• Setting up tax appointments during down time

• Perform follow-up calls as needed.