Tech Help at Gresham Library

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ORGANIZATION: Multnomah County Library

Teach Computer Classes to Adults
A volunteer assists with the library's mission to provide information and computer access to everyone in the community.

Do you always get asked by friends and family members to help with their tech issues - and love it? Share your tech skills with library patrons who need help with mobile devices, websites, downloading, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one. Empower patrons by improving their computer skills and their access to information. This is a teaching position; volunteers help the patron find information about using their mobile device or computer and talk them through the steps. The patron will then navigate through the steps themselves.

Time commitment: One weekly shift for a minimum of 6 months

Available shifts

  • Wednesdays 1:00 - 3:00 pm
  • Thursdays 1:00 - 3:00 pm

Tasks & Responsibilities

  • Help people use the Internet and assist with their email accounts
  • Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
  • Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
  • Help people use the library catalog and other library electronic resources
  • Please note, we do not perform repairs or troubleshoot equipment problems or failures

Skills & Qualifications

  • Enjoy teaching people new skills and problem-solving with others.
  • Patience to work with novice computer/smartphone users.
  • Proficient knowledge of basic computer & smartphone components, Internet, and email
  • Proficient knowledge of computer software & smartphone apps, or the desire to learn it
  • Ability to work independently
  • Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
  • Excellent customer service skills
  • Ability to work with older adults
  • Age 18 or older
  • Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering.
  • Ability to fluently speak and read English

Benefits

  • Feel that you are a making a difference in someone’s life
  • Empower people to use technology
  • Promote lifelong learning
  • Learn more about adult learning styles
  • Get frontline experience working with library patrons

Training

  • Tech Help shadowing
  • Onsite orientation and training

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About Multnomah County Library

Location:

Volunteer Services, 919 NE 19th, Suite 250, Portland, OR 97212, US

Mission Statement

Empowering our community to learn and create

Description

Multnomah County Library is the oldest public library on the west coast, with a history that dates back to 1864. Today, Central Library and 18 other neighborhood libraries make up a library system that offers more than 2.8 million books and other library materials. As Oregon's largest public library, Multnomah County Library serves nearly one-fifth of the state's population.

CAUSE AREAS

Community
Computers & Technology
Education & Literacy
Community, Computers & Technology, Education & Literacy

WHEN

We'll work with your schedule.

WHERE

385 Northwest Miller AvenueGresham LibraryGresham, OR 97030

(45.50023,-122.43295)
 

SKILLS

  • Teaching / Instruction
  • Basic Computer Skills
  • People Skills

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • One weekly shift for a minimum of 6 months
  • A volunteer application must be completed with Multnomah County Library. A criminal record check is required. This is paid for by Multnomah County Library. Wear your volunteer badge and fill out a timesheet every time you volunteer.

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