Red Cross Disaster Cycle Services: Staff Planning and Support Service Associate

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The role of the Staff Planning and Support Service Associate is to provide support and customer service to traveling disaster responders on a relief operation. Services provided to responders include: lodging, Mission Card support, in-processing and out-processing, updating the DR Information System and Volunteer Connection data management.

Responsibilities and expectations include but are not limited to:

• Provide Excellent Customer Service
• Lodging; provide lodging for the visiting responder and maintain all applicable records.
• Supporting Mission Cards (MDA and mass care procurement cards);
• Maintaining the DRO information system;
• Managing data;
• In-processing and out-processing disaster responders on the operation.

Time Commitment:

• Work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.
• Beyond Regional responses: 12 hour days for extended periods depending on distance. Time and length of commitment will vary by operation

Qualifications:

Required

• Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.
• Demonstrates good organizational skills, responsible and punctual.
• Active listening skills.
• Demonstrates ability to accurately to complete assigned tasks using provided Job Tools and information.
• Demonstrates ability to assist others providing accurate information.
• Demonstrates good customer services skills.
• Ability to update Volunteer Connection Disaster Management records and operational data.
• Ability to use Microsoft Office platforms accurately.

Customer Focus

Building strong customer relationships and delivering customer-centric solutions

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Values Differences

• Recognizing the value that different perspectives and cultures bring to an organization.
• Lift / carry 20 lbs. and/or 50 lbs. multiple times/shift.
• Stand and or sit for two-hour periods, and walk for two miles during a shift.

• Walk on uneven terrain.
• Bend or stoop multiple times and/or crawl on the floor or ground.
• Work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Speak clearly on phone and in person.
• Work for long periods on computer and/or reading small print and/or writing.
• Drive in day time and at night.
• Able to step up/down 18 inches and climb two or more flights of stairs.