Website Support

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ORGANIZATION: COMMUNITY HERO ACTION GROUP

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Position Title: Website Support Volunteer
Organization: Community Hero Action Group
Location: Philadelphia, PA (Remote opportunities available)
Reports to: IT Manager / Web Coordinator

Must live in US.

Position Overview:
Community Hero Action Group is seeking a dedicated Website Support Volunteer to assist with maintaining and enhancing our organization's website, communityheropa.org. This role is crucial in ensuring that our site remains up-to-date, functional, and user-friendly. The Website Support Volunteer will work closely with our IT Manager and Web Coordinator to provide technical support, update content, and troubleshoot issues.

Key Responsibilities:
Content Updates: Assist with updating website content, including text, images, and multimedia. Ensure that information is current, accurate, and aligns with the organization’s goals.
Technical Support: Provide troubleshooting support for website issues, including broken links, loading errors, and other technical problems. Work with our IT team to resolve issues efficiently.
Website Monitoring: Regularly monitor website performance, including page load times, security issues, and user experience. Report any problems or areas for improvement.
User Experience: Assist in optimizing the website’s user interface and user experience to ensure it is accessible and easy to navigate for all users.


Backup & Maintenance: Help with regular website backups, updates to plugins or themes, and overall site maintenance to ensure reliability and security.


Analytics: Assist with tracking and analyzing website traffic and user behavior using tools like Google Analytics. Provide insights and recommendations based on data.


Content Management: Support in managing website content through a content management system (CMS) like WordPress, including creating and editing pages, posts, and other elements.


Qualifications:
Technical Skills: Basic knowledge of website maintenance and troubleshooting. Familiarity with content management systems (e.g., WordPress) and web development languages (e.g., HTML, CSS) is a plus.


Attention to Detail: Strong attention to detail with the ability to identify and resolve technical issues and ensure content accuracy.


Communication: Good communication skills for coordinating with the IT Manager and Web Coordinator. Ability to clearly document and report issues and solutions.


Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing website issues.


Experience: Previous experience in website support, IT, or related fields is a plus but not required.


Time Commitment:
Flexible hours, approximately 2 hours per week. Tasks can be completed remotely, but occasional virtual meetings may be required.


Benefits:
Gain Experience: Develop practical skills in website maintenance and support.

  • Professional Development: Opportunity to work with a nonprofit organization and gain experience in IT and web management.
  • Impact: Contribute to the success of an organization dedicated to improving community health and engagement.
  • Recognition: Receive acknowledgment for your contributions and the opportunity for a letter of recommendation.

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About COMMUNITY HERO ACTION GROUP

Location:

1500 Chestnut Street Ste 2, #2133, Philadelphia, PA 19102, US

Mission Statement

Our mission is to empower the African American community by increasing access to high-quality health and financial education, resources, and services, to promote equity, well-being, and economic prosperity. Application: https://wkf.ms/3XuzbXA

Description

Community Hero Action Group (CHAG) is a 501c3 non-profit organization that provides resources, education, and direct services that improve health and wealth outcomes in underserved communities through media, education, and direct services.

CAUSE AREAS

Community
Community

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 21
  • 2 hours/week
  • Technical Skills: Basic knowledge of website maintenance and troubleshooting. Familiarity with content management systems (e.g., WordPress) and web development languages (e.g., HTML, CSS) is a plus. Attention to Detail: Strong attention to detail

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