Volunteer Events Host

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Main purpose of job: To host virtual events as part of Mast Cell Actions community support services.

Key   tasks include:

· Host virtual events including a variety of different sessions and community support spaces with professionalism and enthusiasm.

· Introduce speakers, moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

· Manage technical aspects of virtual events, to ensure smooth execution.

· Send pre and post event emails using our event platform, TicketTailor

· Collate feedback and add to our quote bank

· Raise safeguarding concerns using internal processes and procedures

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· Host virtual events in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

· Reassure and validate participants' experiences whilst encouraging story-sharing.

· Manage the technical aspects of virtual events proficiently.

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

· Proven experience as a virtual event host, moderator, or similar role

· Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your hosting style to different event formats and audiences.

· Patience, empathy and compassion. Openness to support people from all backgrounds.

· Proficiency in virtual event platforms such as Zoom, with the ability to troubleshoot technical issues quickly and effectively.

Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.