Ensure blood donors have an exceptional experience (Middleburgh Heights)

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Help provide excellent customer service to blood donors.

Responsibilities include: 

• Welcome and check-in donors. 

• Explain the donation process as necessary and answer any questions donors may have. 

• Ensure each donor reads pre-donation materials 

• Encourage donors to donate the best product for their blood type for maximum impact 

• Manage donor flow 

• Provide excellent customer service 

• Set up and maintain cleanliness in Reception and Refreshment/Hospitality areas  

• Ensure Refreshment/Hospitality area is clean, restocked, and donors are re-hydrated after donation procedure. 

• Check if donor was provided post-donation information before leaving the drive 

• Report possible adverse post-donation physical reactions to staff. 

 
Qualifications/Requirements 

• Must be at least 16 years old 

• Must pass a Criminal Background Check

• Demonstrate professional demeaner at all times  

• Comfortable working with people from diverse communities and backgrounds  

• Ability to regularly commit to a schedule, arrive punctually, and adapt to changes. 

• Reliable transportation 

• Commit to 50 hours per calendar year.