Description of Duties : Welcomes, greets and directs participants and guests to the appropriate department. Provides basic and accurate information in-person, and via phone/email. Maintain the Welcome Desk clean and organized with up-to-date information and flyers. Provides administrative support to all programs as needed including return or forwarding calls, participant registration and special projects as needed.
Impact : The Welcome Desk Representative plays an important role in creating a welcoming and professional environment for all staff, participants and visitors that come to MEND.
Specific Responsibilities : Welcome Desk Representative will assist in answering/ returning calls, replying to emails in a timely manner. Assisting staff in making reminder calls to participants when needed. Provide accurate information and connections to participants when asked.
Skills/Experience/Resources/Certifications Needed : minimum 1 year of customer service, multi-line phone experience, must be reliable and have a good problem-solving ability.
Dress Code: Business Casual.
10641 San Fernando Road, Pacoima, CA 91331, US
With dignity and respect, powered by volunteers, MEND’s mission is to break the bonds of poverty by providing basic human needs and a pathway to self-reliance.
Service Enterprise Site
10641 San Fernando RoadPacoima, CA 91331
August 23, 2024
