Casework Volunteer supporting Military Families

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Apply at: https://volunteerconnection.redcross.org/?nd=lead&a=128368&h=986&p=1321023

(Tip: Photograph your government-issued Photo ID before you get started.)

Or Email GiveTime@redcross.org with questions. NOTE: All volunteers must pass a criminal background check for theft and violence.

This volunteer position is virutal. Reliable access to resources is needed to volunteer to include phone, personal computer and internet connection; however, these items are available at our offices in Murfreesboro, Nashville, Clarksville, and Fort Campbell.

Key Casework Volunteer responsibilities include:

• Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
• Support emergency communications, financial assistance, and provide additional services as needed. The follow up process includes making follow-up calls to families and/or military members or others to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
• Provide appropriate service to clients which could include referrals within the organization and to other agencies.
• Maintain professionalism and conduct as stated in Red Cross policy
• Maintain current casework required training