Volunteer Program Manager

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The Volunteer Program Manager works in tandem with the Nominating Committee and Governance team to ensure full staffing for the Presentation Guild, an all-volunteer organization.

Oversee and enhance our volunteer program, ensuring a positive and rewarding experience for all board directors and board operations associates alike.

RESPONSIBILITIES

* Develop and implement strategies to recruit a diverse and engaged volunteer base. Create and manage a comprehensive onboarding process for new volunteers. Collaborate across the organization to identify staffing needs and opportunities.
* Manage the complete volunteer cycle from recruitment, intake, and onboarding, to check-ins, training, reward and recognition systems, performance management, and offboarding.
* Develop and document program policies, processes, and procedures.
* Maintain accurate records of volunteer activities, hours, and contributions.
* Work with teams to stay on top of evolving skill needs and update role descriptions.
* Build and maintain strong relationships with volunteers, fostering a supportive and inclusive environment.
* Work with the Communications and Marketing team to promote volunteer opportunities and highlight volunteer achievements.
* Evaluate the effectiveness of volunteer program through feedback, surveys, and performance metrics, making continuous improvements based on data-driven insights and best practices.
* Recruit and retain a team to support the volunteer program and plan for volunteer manager succession.

QUALIFICATIONS

* Successful track record of developing and managing volunteer programs and recruiting, engaging, and retaining teams of diverse volunteers.
* Experience in volunteer management or related role.
* People management experience.
* Strong organizational and project management skills.
* Excellent written and verbal communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Proficiency in using volunteer management software and tools.
* Human resources and/or recruiting experience a plus.
* Trade association, board governance, and/or nonprofit experience a plus.
* Passionate about providing effective, meaningful, and satisfying solutions for presentation enthusiasts that will support them in the career and business journey.

TIME COMMITMENT

* Attend monthly board meetings. A minimum of 75% attendance is required.
* Attend monthly team meetings, plus recurring check-ins, cross-team, workgroup, and committee meetings as needed.
* Work an average of 5-10 hours per week on organizational activities.

TECHNOLOGY REQUIREMENTS

* Comfortable using Microsoft 365, including Teams, Planner, SharePoint, Outlook, and OneNote, for board work and setting up a dedicated Microsoft Edge profile for organization M365 account on your own computer
* Comfortable with on-camera meetings in Microsoft Teams and Zoom