Customer Service Representative Volunteer

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STEM Canada is a registered not-for-profit global program that specializes in
an advanced, bar-none STEM-based educational curriculum that emphasizes
the interconnected subject areas of science, technology, engineering, and
math (STEM). The STEM program is open to all students from preschool to
high school with the mission to deliver top-notch STEM literacy and
application, designed to teach students in the STEM fields, yielding globally
competitive results.
Are you excited about shaping the future of global education? We’re looking
for enthusiastic volunteers to join our international event planning team for an upcoming Global Education Fair, where we’ll showcase our innovative
Medical Science and Engineering Academy to a diverse audience. This is a
unique opportunity to gain invaluable experience, work alongside industry
experts, and make a significant impact on the educational landscape. By
volunteering for 3 months, you’ll help create an engaging and memorable
experience for attendees while showcasing the transformative potential of
our innovation programming for students ages 7-17. Come be a part of this
exciting project and help us connect with parents, students, and educators
from around the world!
L ocation: Remote
Time commitment - 6 hours/week
Description: As a Customer Service Representative for STEM Canada, you will
be responsible for managing attendee inquiries and providing support
throughout the Global Education Fair. Your role involves resolving issues
related to registration and participation, ensuring that attendees have a
positive and seamless experience. Your effective communication and
problem-solving skills will be key in addressing concerns and delivering
outstanding customer service.
Key Responsibilities:
 Respond to attendee questions and concerns via email, chat, or other
communication channels before and during the event.
 Offer assistance with registration issues, technical difficulties, and
other participation-related matters during the virtual event.
 Address and resolve any problems attendees encounter, ensuring
timely and effective solutions.
 Keep accurate records of inquiries, issues, and resolutions to track
common problems and improve future events.
 Work closely with the event management and technical teams to
escalate and resolve more complex issues.
 Ensure that attendees have a positive experience by providing helpful,
courteous, and efficient support. Requirements:
 Proven experience in customer service with the ability to manage
inquiries and resolve issues effectively.
 Strong problem-solving skills to address and resolve attendee concerns
and technical issues.
 Excellent verbal and written communication skills to interact
professionally with attendees and team members.
 High attention to detail to accurately handle and document inquiries
and resolutions.
 Ability to remain patient and empathetic when addressing attendee
concerns, ensuring a positive experience.

Benefits:
 Play a crucial role in ensuring a positive and smooth experience for
attendees at a high-profile global event.
 Gain valuable experience in customer service and support while
working with industry experts and event professionals.
 Connect with educators, industry leaders, and fellow volunteers,
expanding your professional network.
 Develop and enhance your customer service, problem-solving, and
communication skills in a dynamic and supportive environment.
 Be part of an inclusive team dedicated to diversity and equity in
education.
SMAC is strongly committed to equity and diversity within its community. We
welcome and encourage applications from all religious backgrounds, persons
of color, women, Indigenous/Aboriginal persons, persons with disabilities, and
others who can contribute to the diversification of our community.
Interested candidates are encouraged to submit a resume and a cover letter
to volunteer@stemcanada.ca
We thank you for your interest in this opportunity; however, only those
selected for an interview will be contacted. Interested individuals should submit their resume for immediate
consideration.