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NHQ:IT - End User Services: Volunteer Technical Specialist - Northern Ohio

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ORGANIZATION: American Red Cross - National Headquarters

In this Technical Assistance Specialist role, you will support the National Headquarters (NHQ) Information Technology (IT) unit. This opportunity requires participation in in-person activities and/or perform work in an American Red Cross facility. The purpose of this role is to provide technical support troubleshooting IT equipment such as computers, printers, network equipment.

Volunteers for this role must live within 1 hour driving distance to this site:

Northeast Ohio
3747 Euclid Ave
Cleveland OH 44115

This position involves providing IT support to American Red Cross end users, including staff, volunteers, and during disaster operations. Responsibilities include:

· Utilizing the Red Cross ticketing system.

· Providing and maintaining computer equipment and software.

· Resolving IT problems both onsite and remotely.

· Organizing and coordinating activities related to the installation, deployment, and upgrade of software, hardware, and network facilities.

Key Responsibilities:

Provide technical support troubleshooting IT equipment - computers, printers, network equipment, etc.

  • Participate in local and enterprise-wide IT projects
  • Support immediate technology needs for local disaster response operations and provide support to disaster team as needed during a local disaster operation
  • Support IT needs at special events
  • Manage IT assets (equipment issue/return, maintain inventory database)
  • Ensure compliance with established quality standards and requirements
  • Assist with end user training
  • Utilize the Red Cross ticketing system to address end user issues
  • Assist with developing or improving EUS policies and procedures
  • Participate in core team meetings

Qualifications:

  • Experience troubleshooting personal desktop computing and advanced office automation technology including Microsoft Windows XP, 7, 8.1, 10, Office, Office 365, file shares, printers and scanners
  • Minimum one-year experience providing hands-on networking/desktop/PC administration and hardware/software support
  • Knowledge of local and wide area networking to include wireless design and setup
  • Ability to prioritize and quickly resolve issues
  • Operational flexibility to meet sudden and unpredictable business needs
  • Flexible availability, including some availability during business hours
  • Willingness to travel and provide support in person at local Red Cross offices

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About American Red Cross - National Headquarters

Location:

431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

CAUSE AREAS

Community
Community

WHEN

We'll work with your schedule.

WHERE

3747 Euclid AvenueCleveland, OH 44115

(41.50417,-81.66096)
 

DATE POSTED

August 2, 2024

SKILLS

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • provide assistance as needed. Here's a breakdown of what to expect: Core Hours:Their primary availability should be during regular business hours to handle most support requests.
  • Limited After-Hours:While most technical support occurs during businesss hours, there may be occasional emergencies that require their attention in the evenings or weekends. These situations would be related to critical issues like server outages

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