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Information Technology - End User Services - Volunteer Support Specialist - Texas Gulf Coast
ORGANIZATION: American Red Cross - National Headquarters
This opportunity is provided by VolunteerMatch's partner.
Please visit the new page to apply.
Please visit the new page to apply.
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This Volunteer End User Support Specialist position supports the National Headquarters (NHQ) Information Technology (IT) unit. This opportunity requires participation in in-person activities and/or perform work in an American Red Cross facility. The purpose of this role is to provide technical support troubleshooting IT equipment such as computers, printers, network equipment.
Volunteers for this role must live within 1 hour driving distance to this site:
2700 Southwest Fwy Houston, TX 77098Key Responsibilities:
Reporting to an IT End User Support (EUS) Regional Volunteer Manager or Regional Volunteer Partner the Volunteer End User Support Specialist may:
- Provide technical support troubleshooting IT equipment - computers, printers, network equipment, etc.
- Provide support to Technical Specialists for local and enterprise-wide projects.
- Support IT needs at special events.
- Assist with developing or improving EUS policies and procedures.
- Participate in core team meetings.
- Knowledge of personal desktop computing and advanced office automation technology including Microsoft Windows 10, Office, Office 365, file shares, printers, scanners
- Understanding of local and wide area networking to include wireless design and setup
- Ability to analyze, prioritize and quickly resolve issues
- Operational flexibility is required
- Candidate may be required to work non-standard business hours to meet sudden and unpredictable business needs
- Willingness to travel periodically
- Submission of Resume
- Willingness to comply with current public health and Red Cross policies
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About American Red Cross - National Headquarters
Location:
431 18th St NW, Washington, DC 20006, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
CAUSE AREAS
Community,
Computers & Technology,
Education & Literacy
WHEN
We'll work with your schedule.
WHERE
2700 Southwest FreewayHouston, TX 77098
(29.73159 ,-95.42039 )
DATE POSTED
November 21, 2024
SKILLS
- Customer Service
- Data Entry
- IT Consulting
- Microsoft Office Suite
- PC Platform
- Analytics
GOOD FOR
N/A
REQUIREMENTS
- Driver's License Needed
- Background Check
- Must be at least 18
- Orientation or Training
- provide assistance as needed. Here's a breakdown of what to expect: Core Hours:Their primary availability should be during regular business hours to handle most support requests.
- Limited After-Hours:While most technical support occurs during businesss hours, there may be occasional emergencies that require their attention in the evenings or weekends. These situations would be related to critical issues like server outages