Thank You Caller

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Program Overview

We are all in this together - support Second Harvest Heartland leverage the power of a meaningful 'thank you’! Thank You Callers are volunteer ambassadors who provide our supporters with an excellent donor experience by reaching out and thanking them for their support. Become a key contributor who works closely with the direct response team, helping us strengthen our brand by spreading gratitude and goodwill. 

What you’ll do:

• Make weekly thank you calls to donors
• Keep call lists up to date
• Take feedback and answer questions as appropriate from donors

What’s in it for you:

• Hands-on food insecurity experience at one of the largest Feeding America food banks
• Learn about the inner workings of our development team
• Networking opportunities and educational events
• Resume Builder

What you’re committing to:

• Providing 2-3 hours of call support weekly for at least 3 months
• Being comfortable speaking on the phone and leaving voicemail messages
• Being dependable and providing high quality customer service
• Having access to your own computer and phone
• Having the ability interact patiently and with empathy with people from diverse backgrounds

When and where you’ll volunteer:

• Volunteer Location: Virtual volunteer position
• Days of the week: Flexible - Monday through Friday
• Time of day: Flexible - 9am - 4pm

What’s Next?

To Apply:  Visit the opportunity on our portal, Volunteer Central, and click "Respond" and complete the required initiative questions. Someone from Second Harvest Heartland will contact you about next steps.

Second Harvest Heartland conducts background checks on all volunteers in this position. We reserve the right to decline a volunteer, or dismiss a current volunteer, based on the results of the background check.