Mental Health Back-up Worker Counselors

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ORGANIZATION: CONTACT of Ocean and Monmouth Counties

Individuals with expertise in the area of counseling. CONTACT maintains professional 24-hour Mental Health Back-Up Worker coverage at all times as a support for the Hotline Specialists.


  • To support Hotline Specialists in handling crisis/suicide situations
  • To decide if intervention is necessary in an emergency situation
  • To call local police department or 911 if necessary
  • To support Hotline Specialists in other situations where they may need assistance to debrief after a particularly stressful call


  • A monthly back-up schedule is sent to each Mental Health Back-Up Worker two weeks prior to the first of the month
  • Each Mental Health Back-Up Worker is scheduled for 4-5, 24- hour shifts per month
  • During that 24- hour shift, the Hotline Specialist must be able to reach the Mental Health Back-Up Worker at all times. Home, work, and cell phone numbers are posted for this purpose
  • Should the Mental Health Back-Up Worker not be available on the dates assigned, it is the responsibility of the Mental Health Back-Up Worker to switch shifts with another worker and to notify the office (732-240-6104) as soon as possible

2 More opportunities with CONTACT of Ocean and Monmouth Counties

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About CONTACT of Ocean and Monmouth Counties


P.O. Box 1121, Toms River, NJ 08754, US

Mission Statement

CONTACT of Ocean and Monmouth Counties, a non profit, charitable organization, provides trained telephone listeners who respond to human needs 24 hours every day. This volunteer based organization offers free confidential crisis intervention, information on available resources, and referral to community services.


CONTACT is simply people helping people. CONTACT volunteers field calls in a caring, non-judgmental manner. It is CONTACT's belief that each of us has the ability to use our own energy to find solutions. Through intensive training volunteers develop empathetic listening skills to help callers determine their feelings, identify options, and find their strengths to resolve problems. We also make referrals, when appropriate, to various community services that are available to the caller.

CONTACT training is 12 weeks of classroom instruction, one night a week, for 12 weeks or twice a week for 6 weeks depending on which training period followed by an apprenticeship period. CONTACT training emphasizes active listening skills while taking time out to identify the special needs of our callers. Group discussions address topics such as loneliness, depression, grief, marriage/family, substance abuse and domestic violence. We require our volunteers to work three, four hour shifts per month.


Crisis Support
Health & Medicine
Community, Crisis Support, Health & Medicine


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Mental Health
  • Crisis Counseling
  • Psychology
  • Social Work




  • Driver's License Needed
  • Background Check
  • Must be at least 23
  • Degree in Mental Health Field

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