DCS: Hybrid Recovery Team Leader

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ORGANIZATION: American Red Cross - Central Florida & USVI

Purrpose:

This position supports the Regional Disaster Cycle Services department.

Leads a team on a day to day basis that provides follow up, recovery planning and referral services for regional events

Responsibilities:

· The primary responsibility of a Recovery Team Leader is to provide guidance, mentoring and subject matter expertise to the Recovery Team Members.

· Virtually or in person lead a team of team members who conduct Intake and provide Follow-up, Recovery Planning and referral services.

· Implement the Client Care Program Standards and Procedures.

· Ensure Follow-up and Recovery Planning services are provided to clients consistently and clients are provided supplemental if they qualify

· Be available to provide guidance to team members who have difficult cases or when a case is escalated to them in RC Care.

· Work with community recovery partners to plan for community needs and long-term recovery activities.

· Represent Red Cross and work with local COAD groups.

Responsibilities may also include readiness and capacity building activities including onboarding, training and recruiting team members and community recovery.

Time Commitment: Regional work determined by the scale of the operation; for routine operation, schedule may be flexible or may include team shifts and meetings.

Qualifications:

Preferred qualifications:

· Experienced Recovery Team Member committed to the mission of the American Red Cross.

· Proven ability to build a team, provide coaching, resolve conflicts and write accurate worker evaluations.

· Comfortable with technology including RC Care, MS Teams, RC View and SharePoint

· Good organization, problem solving and decision-making skills

· Able to implement the Client Care Program Standards and Procedures

· Familiar with the reporting functions and dashboards in RC Care

· Comfortable working in a virtual environment and stressful situations

· Able to recognize the value that different perspectives and cultures bring to an organization.

· Demonstrate interest in learning about community resource organizations

· Be computer proficient: RC Care and Microsoft Office applications including Teams.

· Be able to follow current Red Cross disaster guidance

Volunteer Availabilities:

☒ During business hours ☒ Volunteer in the office

☒ Respond to disasters that happen everyday ☒ Volunteer from home

☒ On weekends and/or evenings ☒ I'm flexible

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About American Red Cross - Central Florida & USVI

Location:

3310 W Main Street, Tampa, FL 33607, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands affected by disaster, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

CAUSE AREAS

Community
Crisis Support
Disaster Relief
Community, Crisis Support, Disaster Relief

WHEN

We'll work with your schedule.

WHERE

Seminole CountyAll of Seminole County, FL 33708

(27.81197,-82.811)
 

SKILLS

  • Program Management
  • Management

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training

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