Red Cross Disaster Services/Shelter Service Associate

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ORGANIZATION: American Red Cross Northern Ohio


DCS: Shelter Service Associate

This position supports the Regional Disaster Cycle Services (DCS) department. The Sheltering (SH) Service Associate (SA) is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Sheltering Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Sheltering Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.

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Erie County Office,Greater Akron and Mahoning Valley Chapter Office (Summit),Heartland, Stark & Muskingum Lakes Chapter Office (Stark),Lorain County Office,Mahoning County Office,Monroe County Office,North Central Ohio Chapter Office (Hancock) ,Northeast Ohio Chapter Office (Cuyahoga),Ottawa County Office,Putnam County Office,Tuscarawas County Office,Wayne County Office,Western Lake Erie Chapter Office (Lucas)

Key Responsibilities

Responsibilities vary depending on assignment.

  • May include providing support to one or more of the following areas within the shelter:
    • reception
    • registration
    • dormitory
    • feeding
    • information
    • supply
  • Provide excellent customer service to clients
  • Complete the required virtual self-paced training (3.5 hours of training total)

Time Commitment

Local/Regional: Minimum of 5 days working 4-, 6- or 12-hour shifts.

Beyond region: Minimum of 14 days working 8 or 12 hour shifts.

Availability to be kept up to date within Volunteer Connection profile.

Development Opportunities

  • Shelter Supervisor
  • Other Disaster Services volunteer opportunities



  • Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.
  • Ability to work in a continuously changing environment in which work priorities may change frequently.
  • Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
  • Comfortable working in a team environment as a frontline worker under the direction of a supervisor
  • Valid Driver’s License (required for Divisional and National Deployments)
  • Minimum 16 years of age
  • Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
  • Willing to complete 3.5 hours of virtual self-paced training required for position
  • Ability to read, write, and follow verbal and written instructions in English
  • Willingness to comply with current public health and Red Cross policies

Refer to the Physical Capacity Grid for physical and emotional requirements.


See the Disaster Responder Training Requirements document for current training requirements.

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About American Red Cross Northern Ohio


3747 Euclid Ave., Cleveland, OH 44115, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Vision Statement

The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.


Disaster Relief
Community, Disaster Relief


Mon Jun 24, 2024 - Sun Sep 01, 2024


1111 Research Dr.Toledo, OH 43614







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