Software System Administrator - ZOHO system

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We are seeking a skilled System Administrator to join our team and oversee the implementation and ongoing management of Zoho Inventory and CRM suites. In this role, you will be responsible for configuring, personalizing, and maintaining our cloud-based software applications to ensure seamless integration and optimal performance across our organization. We use QuickBooks and our website uses WordPress but otherwise, this is our first software system.

Responsibilities:

• Implement and configure Zoho Inventory and CRM suites according to business needs and best practices.

• Customize workflows and personalize dashboards and reports within Zoho applications to improve efficiency and usability.

• Integrate Zoho applications with other third-party systems as required.

• Provide technical support and troubleshooting for Zoho applications, resolving issues promptly to minimize downtime.

• Collaborate with stakeholders to gather requirements and understand business processes to enhance system functionalities.

• Train users on Zoho applications and provide ongoing support and guidance.

• Monitor system performance and security, ensuring data integrity and compliance with company policies.

• Stay current with Zoho updates, new features, and industry best practices to recommend optimizations and enhancements.

Requirements:

• Proven experience as a System Administrator or similar role, with specific experience in implementing and managing Zoho Inventory and CRM suites.

• Strong understanding of cloud-based software systems and their integration capabilities.

• Hands-on experience with configuring and customizing Zoho Inventory and CRM modules.

• Ability to troubleshoot technical issues and provide timely solutions.

• Excellent communication skills with the ability to interact effectively with stakeholders at all levels.

• Strong analytical and problem-solving skills.

• Relevant Zoho certifications (preferred but not required).