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Hotline Crisis Counselor Fall 2024 Training Class

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ORGANIZATION: 2-1-1 Big Bend

  • Spots available: 10+

Currently Recruiting Volunteer Hotline Counselors for Fall 2024

We will be hosting Information and Interview sessions both in person and via zoom.

Tue., 9/3/2024 7:00 PM (Zoom)
Thu., 9/5/2024 7:00 PM (Zoom)
Tue., 9/10/2024 7:00 PM (Location TBA)
Thu., 9/12/2024 7:00 PM (Location TBA)

Application deadline: 9/13/2024, 11:59 PM

Fill out an application here!


2-1-1 Big Bend operates Helpline 2-1-1 (crisis, information, and resource referral hotline) and Lifeline (national suicide prevention hotline). Volunteer Hotline Counselors provide callers with free, confidential counseling, crisis intervention, information and referrals.

Minimum Qualifications

Applicants should possess a motivation to help people, a non-judgmental attitude and an ability to empathize, and agree to complete a 200-hour volunteer commitment. Applicants must also satisfactorily complete the application and screening process.

Applicants should possess basic computer skills including the ability to type and use a keyboard and mouse. Applicants should possess the ability to view/read printed resources on a computer, in books or other printed materials. Applicants should possess the ability to use two telephones simultaneously to communicate with clients and supervisors.

Applicants must be fluent in English (including speaking, writing and comprehending). This includes the ability to establish a relationship with callers, identify their problems, reflect their feelings and explore their alternatives. Because many of our services are provided via telephone this may require the ability to identify subtle inferences about a caller’s situation, thus a solid command of the English language is required.

Training and Supervision

Volunteers go through 75 hours of initial in-person training and then have supervised phone room training before becoming cleared to answer the hotlines. The Coordinator of Volunteers and Off-Site Supervisors directly supervise Volunteer Counselors.

Click here to learn more!!! Contact our volunteer coordinator at volunteercoord@211bigbend.org or 850-617-6309 for any questions/concerns.

More opportunities with 2-1-1 Big Bend

No additional volunteer opportunities at this time.

About 2-1-1 Big Bend


PO Box 10950, Tallahassee, FL 32302, US

Mission Statement

"Helping individuals and communities by bringing people and services together through programs which include telephone counseling, crisis intervention, information, referral, and training services."


  • 2-1-1 Big Bend provides a 24 hour free community hotline service called Helpline 2-1-1 offering individual, confidential counseling and human service information.
  • 2-1-1 Big Bend provides help for: relationship issues, domestic violence, suicide, mental health concerns, substance abuse, grief, pregnancy, rape, abuse, crisis, housing assistance, disabilities, teen concerns, youth behavior problems and community information and referrals.
  • A free, searchable resource database is provided on our website at www.211bigbend.org.
  • 2-1-1 Big Bend is also the statewide hotline provider for Floridians seeking HIV/AIDS information, family health information and parenting support.
  • 2-1-1 is an innovative response to society's demand for critical community information access - saving money and time by helping cut through the confusing maze of information and services that frequently overwhelm individuals, and providing a entry point for social assistance.


Crisis Support
Homeless & Housing
Crisis Support, Homeless & Housing


Tue Sep 17, 2024 - Fri Nov 15, 2024
07:00 PM - 09:30 PM


PO Box 10950Tallahassee, FL 32302



  • Crisis Counseling
  • Psychology
  • People Skills
  • Problem Solving
  • Verbal / Written Communication
  • Social Work




  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 7:00pm-9:30pm every Tuesday and Thursday, totaling 75 training hours.
  • Once training is completed, you must then pass supervised shifts before becoming a cleared volunteer counselor. Volunteers agree to a 211 hour commitment.

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