Marian House Intake Coordinator

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ORGANIZATION: BENEFITS IN ACTION

The Intake Coordinator(s) at Marian House provides support to the on-site Benefits in Action Navigators. The Intake Coordinator greets clients, providing education and initial assistance. The Intake Coordinator is the first contact community members have with our organization and thus, is responsible for providing exceptional customer service.

Marian House is one of the largest providers for individuals experiencing homelessness in Colorado Springs. It operates a soup kitchen from 10:30am to 1:30pm, serving a considerable number of people in need. Additionally, Marian House offers a wide array of services: job search assistance, medical services, programs for families, and more.

Benefits in Action at Marian House provides education, benefits navigation, and application assistance onsite at the Marian House weekly (every Wednesday) during the soup kitchen and SET Clinic hours from 10:30am to 1:30pm.

Volunteers must be comfortable using online databases and application systems and have experience with Microsoft Office products. Volunteers are required to complete reporting for this assignment, including of service hours.

Key Responsibilities:

  • Complete intake for clients and enter information into database
  • Conduct socio-economic needs assessment of clients, document needs, and schedule client meetings with Benefit Navigators as needed.
  • Provide a welcoming environment by greeting clients and visitors
  • Other duties may be assigned as needed

Schedule: Wednesdays, 10am - 2pm

Expectations: The Intake Coordinator should commit to working 4 hours a week and spending at least 6 months volunteering at Benefits in Action. Volunteers are invited to attend regular staff meetings.

Location: Catholic Charities Marian House; 14 W Bijou St, Colorado Springs, CO 80903

Skills necessary for this position:

  • Strong interest in helping individuals experiencing homelessness
  • Critical thinking and problem-solving skills
  • Good listening skills.
  • Attention to detail.
  • Experience with Microsoft Office products

Training provided:

  • BIA Orientation
  • Database Training
  • PEAK System Training
  • HIPAA & Internet Security Training

Required prior to volunteering: Pass Criminal Record and MVR Background Check

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About BENEFITS IN ACTION

Location:

12157 W. Cedar Drive, Suite 100, Lakewood, CO 80228, US

Mission Statement

Benefits in Action is dedicated to supporting our connecting our diverse community with the support and resources they need to thrive.

Description

Benefits in Action is a nonprofit organization located in Lakewood, Colorado that serves individuals throughout the state. We strive to increase understanding, access, and utilization of healthcare resources. Our team of navigators (staff and volunteers) works with individuals to help them recognize the health-related benefits they qualify for, apply to those benefits, and utilize them as effectively as possible. We are passionate about the importance of increasing healthcare benefit literacy among the public. Accordingly, we organize and hold educational sessions in public facilities aimed at increasing individual understanding and self-efficacy in navigating the healthcare system. In addition to benefit navigation, we also provide tax preparation, mental wellness support, and food delivery (in the Denver-metro area).

CAUSE AREAS

Health & Medicine
Homeless & Housing
Hunger
Health & Medicine, Homeless & Housing, Hunger

WHEN

We'll work with your schedule.

WHERE

14 West Bijou StreetColorado Springs, CO 80903

(38.83744,-104.82635)
 

SKILLS

  • Administrative Support
  • Customer Service
  • Case Work / Management
  • Basic Computer Skills
  • People Skills
  • Social Work

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 4 hours per week

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