Passionate About Access to Healthcare? Be a Patient Experience Ambassador!

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ORGANIZATION: Five Rivers Health Centers

Patient Experience Ambassador

ABOUT FIVE RIVERS HEALTH CENTERS

The Five Rivers Health Center is an expanding Federal Qualified Health Center located in Dayton and Xenia, Ohio providing a medical home for low-income patients. Our growing organization empowers staff and volunteers to make a difference every day in the lives of others and is committed to providing quality, cost-effective care for our patients and community, with respect and dignity, without regard of ability to pay. Five Rivers Health Centers values all persons regardless of sexual orientation, gender identification or expression of either. Five Rivers Health Centers takes pride in building a team that brings together diversity of thoughts, perspectives and expressions while serving our patients.

Position Overview

The Patient Experience Ambassador will assist the FRHC Quality Department with multiple projects to increase the accessibility and quality of care for all patients. Volunteers will work hand in hand with the Patient Liaison, and the Quality Department.

General Responsibilities

  • Patient rounding to get any minor complaints for improvement of patient experience.
  • Help guide patients to departments and be available for small needs.
  • Report findings to Patient Liaison for review and quality improvement through Microsoft Forms.
  • Run MyChart enrollment table to help get patients set up in MyChart. .
  • Other duties as needed.

Qualifications

  • All volunteers must be 18 years of age or older.

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About Five Rivers Health Centers

Location:

721 Miami Chapel Rd, Dayton, OH 45417, US

Mission Statement

We are committed to expanding access to quality, comprehensive, and respectful care for our patients and our community.

Description

Our Story

Five Rivers Health Centers began on May 23, 2011 as a medical home for the low-income patients of Dayton, Ohio, by providing both primary and specialty care services to patients through the academic rotations for the Wright State University Boonshoft School of Medicine (WSUBSOM) residency and fellowship programs.
Five Rivers Health Centers currently serves more than 27,000 patients with more than 90,000 visits in the Greater Dayton community. We also offer interpreting services to Limited English Proficiency (LEP) patients.

History

Five Rivers Health Centers consists of three former hospital residency clinic departments of Miami Valley Hospital and Good Samaritan Hospital - Family Health Center, Medical Surgical Health Center, and Center for Women’s Health. Five Rivers Health Centers was approved on April 10, 2012 to be a Federally Qualified Health Center (FQHC) Look-Alike and a FQHC on November 1, 2013. In 2013 we expanded our group even more by adding a Pediatric practice in January, the Five Rivers Dental Center and Pharmacy in September. In August of 2015, FRHC experienced additional expansion by adding the Samaritan Homeless Clinic to our mission. Collectively, these sites provide medical and dental and behavioral health care at eight convenient Dayton locations. In 2017, the Five Rivers Greene County Health Center was added and in 2018, Star Pediatrics was added. Both of these locations are in Xenia, Ohio.

CAUSE AREAS

Advocacy & Human Rights
Community
Health & Medicine
Advocacy & Human Rights, Community, Health & Medicine

WHEN

We'll work with your schedule.

WHERE

721 Miami Chapel RdDayton, OH 45417

(39.73879,-84.20731)
 

SKILLS

  • Administrative Support
  • Customer Service
  • Patient Care
  • Healthcare
  • People Skills
  • Relationship Building

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Volunteer on Your Own Schedule! Volunteer shifts available between 7:30am and 4:30pm Monday through Friday with occasional and optional weekend events!

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