• 3 people are interested

Member Relations Specialist (HR)

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ORGANIZATION: Cyber Defense and Intelligence Center

  • 3 people are interested

Job Overview:

As a Member Relations Specialist at the Cyber Defense and Intelligence Center (CDIC), you will play a pivotal role in fostering strong relationships with our valued members. Working within the Business and Strategy Division and reporting directly to the HR Manager, you will be responsible for ensuring exceptional member satisfaction through effective communication, problem resolution, and engagement initiatives. Your efforts will directly contribute to the organization's mission of fortifying the digital world and safeguarding against cyber threats.

Key Responsibilities:

  • Serve as the primary point of contact for CDIC members, addressing inquiries, concerns, and feedback promptly and professionally.
  • Develop and maintain positive relationships with members, understanding their unique needs and providing personalized support and guidance.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and solutions to members.
  • Proactively identify opportunities to enhance member satisfaction and engagement, contributing to the continuous improvement of CDIC's offerings.
  • Coordinate member events, webinars, and workshops, facilitating networking opportunities and knowledge sharing among members.
  • Monitor member satisfaction metrics and feedback, identifying trends and areas for improvement to inform strategic decision-making.
  • Assist in the development of member communication materials, including newsletters, updates, and announcements.
  • Maintain accurate records of member interactions and communications, utilizing CRM systems or databases as necessary.
  • Stay abreast of industry trends, best practices, and emerging technologies relevant to CDIC's membership base.


  • Bachelor's degree in business administration, communications, or a related field.
  • Experience in a customer service or member relations role, preferably within a membership-based organization or association.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.
  • Strong problem-solving abilities, with a proactive and solution-oriented mindset.
  • Ability to manage multiple priorities in a fast-paced environment, demonstrating resilience and adaptability.
  • Proficiency in Microsoft Office or Google Suite, with the ability to learn new systems quickly.
  • Knowledge of cybersecurity concepts and industry trends is a plus.
  • Commitment to upholding CDIC's values of integrity, excellence, and collaboration.

If interested, please complete an application: https://www.cyberintelnetwork.org/positions

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About Cyber Defense and Intelligence Center


287 East Main Street, Romney, WV 26757, US

Mission Statement

The mission of the Cyber Defense and Intelligence Center (CDIC) is to proactively protect and defend our digital frontiers against cyber threats, continuously cultivate intelligence on emerging risks, and foster a resilient cyber ecosystem. We are dedicated to providing cutting-edge cyber defense strategies, comprehensive threat analysis, and collaborative intelligence sharing to ensure the integrity, confidentiality, and availability of information systems. We strive to empower stakeholders with actionable insights and foster an environment of continuous learning and innovation, staying ahead in an ever-evolving cyber landscape. Through our unwavering commitment to excellence, integrity, and teamwork, the CDIC aims to be a beacon of trust and a guardian of safe cyber operations for our community and beyond.


At the Cyber Defense and Intelligence Center, we are committed to fortifying the digital world by pioneering comprehensive research in cybersecurity and cybercrime. We engage in the development of cutting-edge educational programs, foster robust workforce development, and cultivate strategic alliances across public and private spheres. Through our focused exhibits and research projects, we strive to ignite a widespread passion for technological innovation, underscored by a deep respect for ethical practices. Our vigilant eye on emergent threats and dedication to promoting robust safety measures stand as a bulwark protecting the integrity of our digital future.


Computers & Technology
Computers & Technology, Employment


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Human Resources Strategy
  • Organization Design
  • Performance Management
  • Human Resources Training & Development
  • Human Resources Assistance
  • Recruiting




  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 10 hours per week minimum. Actual working hours are flexible!
  • Must be able to attend meetings set on US time zones. If interested, please complete an application: https://www.cyberintelnetwork.org/positions

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