Counselor Administrative Support

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The Counselor Admin volunteers support Counselors and Assistant Counselors in meeting their mission to engage clients to determine individual eligibility for ECHO support and the nature of that support. To effectively help Counselors and Assistant Counselors engage with clients, Counselor Admin volunteers have the responsibilities to: * Work with Counselors and Assistant Counselors to maintain paper and automated records related to engaging clients to determine individual eligibility and need. * Update information on programs for clients and keep current the program information in Client Waiting Room. * Maintain ECHO information in the County’s Human Services Resource Guide (HSRG) and work with Counselors to extract information relevant to our clients for services/support that exceeds ECHO’s capacity/capability. * Assist Counselors with locating and filing Client folders. * Help maintain the accuracy of automated Client information. * Help with the diaper distribution program: prepare diaper bundles for clients with appointments and give diapers to clients when they come to ECHO. Experience and comfort using and helping troubleshot IT applications very helpful. Volunteers will work one or more shifts/week.