• 2 people are interested

Benefits Applications Assistant

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ORGANIZATION: Young Lives vs Cancer

  • 2 people are interested

This role is based at Paul’s House with the UCLH team in London WC1

Why we need you:

We’re here to make sure children and young people with cancer get the right support at the right time and we do this through tailored psychosocial support and by ensuring that their voices and their unique needs are heard and understood.

We are often involved from the point of diagnosis and can provide support all the way through a cancer journey. Young lives vs cancer social work teams provide social, emotional and practical support to young people and families.

A cancer diagnosis brings extra expense from day one. Every child or young person with a cancer diagnosis has a short-term disability and needs to apply for Disability Living Allowance (DLA) or Personal Independence Payments (PIP). The forms are long and complex and sometimes families need advice or support to ensure they include enough information to receive the correct level of financial support.

Your empathy, understanding and ability to identify the key information to enable families and young people to claim financial assistance will have a tremendous impact easing stress and allowing them to concentrate on supporting themselves physically and emotionally.

You will be an important part of the team and provide practical support to young people and families completing DLA and PIP forms which can seem lengthy and daunting to young people, and families. Each family’s needs are different, however support via benefits such as DLA and PIP are usually one of the first recommendations made to families seeking financial advice.

What you’ll be doing:

  • Providing face to face to support to families of children and young people with a diagnosis of cancer
  • Actively listening to families and asking relevant questions to enable them to identify specific support needs
  • Supporting families to complete complex forms to enable them to claim DLA or PIP
  • As a key part of the team recognise when to ask for other team members for advice or support

This will include:

  • Looking at the DLA/PIP form with the family or young person
  • Explaining the information Department of Work and Pensions (DWP) needs
  • Coaching the family to include as much detail in their answers as necessary

The practical support required for this role will vary from taking the time to read through an application with a young person or family, who require a second opinion. Others may require questions to be re-phrased to simplify them and make them more applicable to their lived experience.

You will be providing guidance on how to answer the questions on the forms and useful information to include. It may occasionally include filling in the form with the family/young person when they are not able to complete it themselves

Booking slots will be flexible to meet the individual need (30 minutes up to 2 hours)

There is scope and opportunity in this role for development into supporting families or young people with appeals.

What we’ll give you:

  • The satisfaction of using your skills and talents to make a tangible difference in the lives of young cancer patients
  • A solid introduction and first-hand experience of working in the charity sector with the opportunity to meet other Teams across the organisation and gain a clear insight into the day-to-day work of Young Lives vs Cancer
  • Full induction and training with support from a dedicated volunteer manager
  • The support of a friendly and knowledgeable team
  • Experience of working with a social care team and opportunity to develop communication and planning skills and advocating for families
  • Experience of working with and directly supporting children and young people with cancer and their families
  • And of course, we’ll cover any out-of-pocket expenses in line with our Volunteering Policy!

You should be able to volunteer for 2 hours per week during Monday to Friday between 10am and 3pm at our Home from Home in London WC1. We are flexible as to days or times to fit in with your other commitments.

1 More opportunity with Young Lives vs Cancer

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About Young Lives vs Cancer


4th Floor, Whitefriars, Lewins Mead, Bristol, United Kingdom BS1 2NT, GB

Mission Statement

Young Lives vs Cancer helps families find the strength to face everything cancer throws at them. We’ve been there before. We’ll face it all, together.


When a child is diagnosed with cancer it threatens everything, for them and their family.
At a time when they should be busy being children, enjoying their rollercoaster teenage years or finding their feet at uni, life becomes full of fear. Fear of treatment, but also of families being torn apart, of overwhelming money worries, mental health stretched to breaking point, of having nowhere to turn, no one to talk to.
At Young Lives vs Cancer, we get that. We are the charity that helps children and young people (0-25) and their families find the strength to face whatever cancer throws at them.
We know everyone's different, so we work hard to make sure each family has what they need to get through cancer. Children and young people with cancer deserve the same opportunities as anyone else. We’ll always have their back, because we’ve been there before.
Powered by the kindness of our supporters, we’ll face it all together .


Advocacy & Human Rights
Children & Youth
People with Disabilities
Advocacy & Human Rights, Children & Youth, People with Disabilities


We'll work with your schedule.


Paul's HouseLondon, WC1E 6DDUnited Kingdom



  • Youth Services
  • Child Welfare
  • Advocacy
  • Administrative Support
  • Social Work




  • Background Check
  • Must be at least 18
  • You should be able to volunteer for 2 hours per week during Monday to Friday between 10am and 3pm at our Home from Home in London WC1. We are flexible as to days or times to fit in with your other commitments.
  • You’ll need to be confident in approaching conversations with new people, that includes speaking directly with families and young people. You’ll have strong relationship management skills, the ability to make people you are talking to feel at ease.

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